UNSOLVED

tracedef

updated

26 years ago

T

tracedef

11 Posts

0

1063

February 8th, 2001 04:00

8100 problems

Well I've spent about six days straight trying to get my 8100 running and I have no choice but to send it back. I had to reinstall me on the first day and have since reformatted the hd and reinstalled the drivers and software twice. Dell techs don't know what has been causing the freeezing, system fan not found messages, nav error messages, as well as the numerous other problems I encounter EVERY time I dare boot up. I've spent over two hours on hold on more than one occasion only to get hung up on and have not received any replies to my emails. I still haven't received my L771 monitor I ordered on I ordered BEFORE December 16th, Dell has sent me two monitors that were the wrong model..........and have waited for over two weeks to get return tags for the monitors that I wasn't supposed to receive. Am I alone here or has anyone else had major ongoing issues with Dell, specifically with 8100's? Feedback greatly appreciated.
  • rgcap

    55 Posts

    70

    0

    Posted February 8th, 2001 13:00

    You are not alone, i am awaiting my third tower with the 8100 system i ordered. The first tower had a lot of problems, when i finally did get through to dell technical support, they had me run an integrity test that failed, so the tech ordered me a new tower. The second tower arrived, and all the stuff i paid for originally was not included in the second tower. Plus, having blue screen error problems galor. A tech had me uninstall the dell resolution assistant on the second tower, and try getting ahold of live technical support, yeah right! So here i am, waiting on my third tower. I'm keeping my fingers crossed.
  • garyweiss

    9 Posts

    70

    0

    Posted February 8th, 2001 14:00

    I suggest you just ship it back for a refund.

    Bought a 4100 a couple of months ago and found Dell tech support absolutely horrific for problems major and minor. Next time I buy a cheapo. PCs are commodities and I'm learning that paying extra for "great service" is baloney when service stinks, as it does at Dell.

    Cut your losses now and ship it back.