
UNSOLVED
15R2 - black screen after sleep with 1.3.9 bios
Hi
1.3.9 bios update caused that my 15R2 ends with black screen (system responds, i can restart with alt f4 r and enter, but internal screen has no output..) after every wake up from sleep.
I have tried various fixes (changing some power settings, updating drivers...) but nothing helped.
After downgrade to 1.3.6 display wakes from sleep just fine.
Anyone experienced that bug?
Responses (7)
Solutions (0)
cap10moman
3 Posts
2271
0
Posted November 6th, 2016 13:00
my 17 r4 lost all hd's exc except for the mSATA C: drive.....it's my motherboard and they won't replace it. get it called in ASAP and request replacement. if they won't, just return it and order another. If you wait for a response like I did, you will be screwed...
Same here.....I was able to narrow it down to the bios as well....Only thing I installed were bios and gpu drivers...reversed gpu and bios were only option.....as others have stated.
Reversed to 1.3.6 and all is fine now. Stupid thing would black screen after sleep, or when switching from external back to laptop monitor, it will not even go back.
I suspect it has something to do with the graphics amp making it the primary gpu. I dont have one yet, but that seems to be a possible issue.

eternalkp
314 Posts
2271
0
Posted November 6th, 2016 13:00
why is there so much bugs in these bios updates?
I just update my 17 r3 to this 1.3.9 too. come on dell