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immael

updated

10 years ago

I

immael

23 Posts

1

3183

November 6th, 2016 03:00

15R2 - black screen after sleep with 1.3.9 bios

Hi
1.3.9 bios update caused that my 15R2 ends with black screen (system responds, i can restart with alt f4 r and enter, but internal screen has no output..) after every wake up from sleep.

I have tried various fixes (changing some power settings, updating drivers...) but nothing helped.

After downgrade to 1.3.6 display wakes from sleep just fine.
Anyone experienced that bug?

  • eternalkp

    314 Posts

    2271

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    Posted November 6th, 2016 13:00

    why is there so much bugs in these bios updates?

    I just update my 17 r3 to this 1.3.9 too. come on dell

  • hindesite

    1 Rookie

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    276 Posts

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    Posted November 6th, 2016 13:00

    why is there so much bugs in these bios updates?

     

    I just update my 17 r3 to this 1.3.9 too. come on dell

     

    And?

    Any problems?

  • 2271

    0

    Posted November 6th, 2016 13:00

    my 17 r4 lost all hd's exc except for the mSATA C: drive.....it's my motherboard and they won't replace it.  get it called in ASAP and request replacement.  if they won't, just return it and order another.  If you wait for a response like I did, you will be screwed...

  • Kepano24

    3 Posts

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    Posted November 7th, 2016 10:00

    Same here.....I was able to narrow it down to the bios as well....Only thing I installed were bios and gpu drivers...reversed gpu and bios were only option.....as others have stated.

    Reversed to 1.3.6 and all is fine now. Stupid thing would black screen after sleep, or when switching from external back to laptop monitor, it will not even go back.

    I suspect it has something to do with the graphics amp making it the primary gpu. I dont have one yet, but that seems to be a possible issue.

  • immael

    23 Posts

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    Posted November 9th, 2016 09:00

    dell released updated version of Intel HD Driver for 15R2 that resolved problem with display not waking up after sleep (at least for me), i hope it will help others too

  • eternalkp

    314 Posts

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    Posted November 11th, 2016 07:00

    that's an old driver.

    always update by going into device manager and do it manually.

    or use program like driver booster.

    don't wait for dell, they are good for only bios update.

  • PTeLuM

    1 Message

    2271

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    Posted November 15th, 2016 16:00

    Same problem on my AW 17 R3. I've contacted support awaiting a response, but since you guys have the same problem I'm guessing they'll fix it in another update.