UNSOLVED

TheOnlyMel

updated

2 years ago

T

TheOnlyMel

1 Rookie

•

6 Posts

0

2133

September 21st, 2022 17:00

Latitude 7490 won't power up

About a week ago, a cup of plain water got knocked over on my desk. My Lenovo laptop got the brunt of this spill all over the keyboard and still working, 

Water seeping over from that side of the desk went under my latitude 7490 laptop with about 3-4 drops of water splashed on the keyboard.. I immediately picked up the excess water with clean paper towels and both computers kept running. This happened around 7PM. 

The next morning, my Lenovo laptop was still running but my latitude was not Trying to power it up using power button did not yield anything. I unplugged it and put it next to a very high velocity fan to dry out whatever moisture that there may be inside. In the week following the incident, I tried to plug it in. Power supply ring light is happily lit. But as soon as I hit the laptop's power button, keyboard backlights flash for a fraction of a second and the system dies again. Unless I unplug the power supply, it doesn't ever show the same behavior. If the power supply is not connected, every time I hit the power button, I see a flash of keyboard backlights and it goes back to dead.

I don't believe there could be any moisture remaining in the case but for a good measure, I stored it in a plastic bag, covered all around with rice for the past 2 days. Yet, no change in behavior.

Do you have any suggestions that I might try to bring it back from dead ?

Thanks

  • filbert

    6 Operator

    •

    1846 Posts

    350

    0

    Posted September 22nd, 2022 09:00

    The drops on the keyboard could have entered a critical component.

    Since more water went underneath, it's possible that some got sucked into the vent and into the fan area and possibly spread elsewhere.

    At this point I think I would open up the case to examine various components. Remove the battery and CMOS battery.

    Whenever touching components or working inside a computer, wear a grounded wrist strap, also called anti-static wrist strap, ESD wrist strap, or ground bracelet. I know many people do such work without this, but it's a cheap and sensible precaution.

    If you see no obvious damage, leave things to dry out for several more days, just to be certain. Afterward,

    1. Press and hold the power button for 30 seconds to discharge residual power.
    2. Replace the CMOS battery with a new one, in case it shorted. They are inexpensive.
    3. Connect the AC adapter
    4. Try to boot
    5. If no response, unplug the AC adapter, reconnect the battery and try to boot.
    6. If no response, try with both battery and AC adapter connected.

    P.S. Rice is not helpful. 

  • TheOnlyMel

    1 Rookie

    •

    6 Posts

    0

    0

    Posted June 12th, 2024 16:17

    Coming back to the same question almost 2 years later, I have the same problem but this time, no water damage no nothing.

    By the way, after a long time without the power supply connected as I moved from Cali to Texas, with thjis machine in the storage, it decided to cooperate on its own and powered up. 

    Since I did not need another piece of metal with Redmond's finest OS, I installed Ubuntu on it to use it as a home server. Everything ran fine, up until today. In the morning, I got a message that there are softwaare updates pending and I chose to install them. While the software installation/updates were going on, I was doing some light web surfing, when the keyboard and mouse became unresponsive. So, like any other person does, I long pressed the power button to shut it down with the intention of powering it back up few  seconds later.

    Now I am into 2-3 hours from the power down and the machine doesn't power up. I opened the back cover, disconnected the battery and let it  sit like 20 minutes. Then, while the battery was disconnected, as advised somewhere, I pressed and hold the power button for 30 seconds or may be a little longer. I attached the battery connector back closed the cover. Now I am back to square one like I was 2-3 hours ago.

    Symptoms:

    If the power supply is connected, the caps lock light is on even the laptop power is off  As soon as I plug in the power cord, I see the little LED on F4 key blinks. for a fraction of a second and goes off but the caps lock LED stays on.

    When I press the power button shortly after, the whole keyboard backlights flash for a fraction of a second and go off again and the caps lock LED turns off. Subsequent presses on the power button generates no visible response.

    When I unplug the power supply plug and keep it that way, every time I press the power button, my whole keyboard backlights flash for a fraction of a second and go off but nothing as far as powering up happens.

    All this is making me think, some power component, probably a capacitor, holding on to whatever is ailing the laptop from starting up and not letting go, unless a really, really long time, like weeks or months, passes.

    How can I fix this issue ? please help.

  • TheOnlyMel

    1 Rookie

    •

    6 Posts

    0

    0

    Posted June 12th, 2024 18:38

    About an hour later, I disconnected the power supply again and pressed the power button 4 time holding it down about a second each time with a few seconds gap between each press and magically it powered up. Can someone explain me what I did to make it come back alive. I searched dell website about reset sequences but nothing like this comes up.