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Mailf

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4 years ago

M

Mailf

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February 20th, 2023 16:00

Dell won't get past Dell logo

I have a Dell e7740, it won't get past the Dell logo on startup, neither Wil it load the bios the F2 or de fn diagnostic, so nothing works.

I drained the battery, removed cmos battery, nothing helps. 

 

Please anybody knows how to fix this? 

 

IMG_20230220_212257.jpg

 

  • JOcean

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    Posted February 20th, 2023 19:00

    This forum thread and this one may help.

    I am not a Dell employee...I am forum volunteer

    Serious work on an E5430 and constantly building and working on an i5-6500 Desktop

  • Mailf

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    Posted February 20th, 2023 19:00

    Thank you but he is really stuck at the Dell logo and does not load any troubleshooting, neither the bios nothing. So I can not start from live usb or something. All ready tried 3 different hardddrives, nothing

     

     

  • U2CAMEB4ME

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    Posted February 21st, 2023 04:00

    Welcome to the Dell Community 

    Hold down the "D" key, push the power button, release the power button, wait 2-3 seconds and release the "D" key

    The laptop should go through an LCD test of solid White, Red, Green, Blue and Black 2 or 3 times.

    After completion it should try to automatically boot 2 or 3 times.

    Give it time to complete the test and boot.

    Best regards,

    U2

  • U2CAMEB4ME

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    Posted February 21st, 2023 06:00

    @Mailf 

    If you have 2 sticks of memory installed try using just 1.

    Regards,

    U2

  • Mailf

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    Posted February 21st, 2023 06:00

    Power up with d key gives some lcd colors, but I still does not boot or go into bios after that. Still hangs on the Dell logo (status bar half way) 

  • Mailf

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    Posted February 21st, 2023 06:00

    It has been sitting there for 20 hours, so it really does not get past that Dell logo screen. Even with the hard drive dismounted or other hard drives in, nothing works... 

  • Mailf

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    Posted February 21st, 2023 07:00

    Yes it looks like it, I already tried that with the cmos removed he first tries to power on 2 times and shuts off, after that he powers up with screen and gets the Dell logo again, so not like in the video

  • Mailf

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    Posted February 21st, 2023 07:00

    Also sometimes after hard resets en cmos unplug it get past the Dell logo with only 1 blinking - sign left on the screen.... Like in the picture, but nothing happens. 

     

    IMG_20230221_161725.jpg

     

     

     

  • confuseduser43

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    Posted February 21st, 2023 07:00

    Hello,

    It looks like your system is unable to complete it's post have a look at this video 

  • Mailf

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    Posted February 21st, 2023 07:00

    Thanks I already tried swapping the ram, wapping HD, removing network card , also that does not work.