Dell Latitude 7320 Detachable bad performance on battery when plugging in USB
devices
My Dell Latitude 7320 Detachable has bad performance on battery when I plug in USB devices.
On AC power, boosts to 3+GHz. On battery power without USB devices, ~2GHz On battery power with USB mouse plugged in, drops to 1.6GHz On battery power with Dell DA310z, drops to 0.5GHz.
Is this a common problem? Is it expected that the CPU will clock down so much when using USB peripherals? How do I get full performance on battery?
Running Windows 11. Power Plan is set to High Performance. Dell PowerAssist says all available updates are installed.
Does the problem happen with you always when you unplug? Or only incidentally? Can you find a rhyme or reason in this?
For me, it was happening again. Unplugging the power from the hub dropped the 7320 down to 0.49GHz. Even after a powercycle. But now an hour later, when I try to unplug again, it just drops to ~1GHz. Which is actually still kinda bad...
At 11:00:41 it starts connected to power from the dock. At 11:00:48 I remove it from the dock. At 11:01:36 I plug in a USB-C to A dongle. At 11:02:43 I plug it back into the dock.
Noticable things are: GPU always clocks down to 100MHz. PROCHOT Asserts for 2 polling cycles after disconnecting dock. EDP asserts after disconnecting dock.
Unfortunatly, asside from the drop from 1.6GHz to 0.5GHz, no other sensors seem to change when plugging in the USB-C->A dongle.
ThrottleStop gives the same answer. When it's plugged in, the power limit is PL1. As soon as external power is lost, it's limited by "Electrical Design Point". Perhaps some internal power regulation stuff is either undersized or misconfigured?
Anybody have a clue if it's possible to look into this?
I'm having the same issue even with the power plan set to performance and SpeedStep turned off. I have the latest BIOS and all the latest Windows updates and drivers from Dell SupportAssist.
I could swear this wasn't happening when I first got it. Does anyone feel the same?
Today I tried booting Ubuntu from a USB flash drive connected to a hub. Even after plugging in another hub to the other USB-C port most of my cores were still running at over 2GHz. This is making me think it's a problem with Windows and I'm tempted to reinstall but I'm hoping someone might have an easier solution.
DELL-Nat M
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Posted August 21st, 2024 16:00
Hi everyone,
Regarding the low CPU speeds on the Latitude 7320 Detachable when on battery only.
Cause
A connected Type-C device with low battery capacity has a lower MPP and causes the PL4 to drop, and this impacts the CPU frequency.
Resolution
Update the BIOS to v1.34.0 or later to resolve the issue.
Read more: Low CPU Speed When Latitude 7320 Detachable is on Battery Only and a USB-C Device is Connected
(edited)
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