ErikSmitAletho

updated

6 months ago

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ErikSmitAletho

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January 20th, 2023 02:00

Dell Latitude 7320 Detachable bad performance on battery when plugging in USB devices

My Dell Latitude 7320 Detachable has bad performance on battery when I plug in USB devices.

On AC power, boosts to 3+GHz.
On battery power without USB devices, ~2GHz
On battery power with USB mouse plugged in, drops to 1.6GHz
On battery power with Dell DA310z, drops to 0.5GHz.

Is this a common problem?
Is it expected that the CPU will clock down so much when using USB peripherals?
How do I get full performance on battery? 

Running Windows 11. 
Power Plan is set to High Performance.
Dell PowerAssist says all available updates are installed.

 

 

 

 

  • DELL-Nat M

    Community Manager

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    3803 Posts

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    Posted August 21st, 2024 16:00

    Hi everyone,

    Regarding the low CPU speeds on the Latitude 7320 Detachable when on battery only.

    Cause

    A connected Type-C device with low battery capacity has a lower MPP and causes the PL4 to drop, and this impacts the CPU frequency.

    Resolution

    Update the BIOS to v1.34.0 or later to resolve the issue.

    Read more: Low CPU Speed When Latitude 7320 Detachable is on Battery Only and a USB-C Device is Connected

    (edited)

    #IWork4Dell

  • GordonLoh

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    Posted March 30th, 2023 22:00

    i am having the same issue on my DELL 7320 model.

    bios was updated to the latest 12.0.1 and having the same issue. 

    can anyone take into the issue? as totally unable to work on battery plus usb plugged in

  • ErikSmitAletho

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    Posted April 17th, 2023 02:00

    Does the problem happen with you always when you unplug? Or only incidentally? Can you find a rhyme or reason in this?

    For me, it was happening again. Unplugging the power from the hub dropped the 7320 down to 0.49GHz. Even after a powercycle. But now an hour later, when I try to unplug again, it just drops to ~1GHz. Which is actually still kinda bad...

  • saguyboston

    1 Message

    688

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    Posted April 25th, 2023 12:00

    I have similar issues with this machine, except for me, any USB device I plug in, throttles the CPU to 0.5Ghz on battery.

    Dell support seem unable to find a solution and this is driving me nuts.

  • floyd361

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    Posted April 27th, 2023 00:00

    Hi,

    try to update driver "Intel Innovation Framework".
    Not from Dell site - look for current from Intel. This might fix the issue.

  • ErikSmitAletho

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    Posted May 4th, 2023 04:00

    Do you have a link to this "Intel Innovation Framework"? Searching it on Google, or on https://www.intel.com/content/www/us/en/search.html?#q=intel%20innovation%20framework&sort=relevancy&f:@tabfilter=[Downloads] doesn't give any hits.

    Searching for it with https://www.google.com/search?q=%22intel+innovation+platform+framework%22 gives downloads on Dell, HP, Lenovo, etc. but not on Intel.

  • ErikSmitAletho

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    Posted May 5th, 2023 02:00

    Here is a HWInfo64 sensor log when the problem occurs: https://gist.github.com/erik-smit/117ea76439db4fd32d5552abd95d183f

    At 11:00:41 it starts connected to power from the dock.
    At 11:00:48 I remove it from the dock.
    At 11:01:36 I plug in a USB-C to A dongle.
    At 11:02:43 I plug it back into the dock.

    Noticable things are: GPU always clocks down to 100MHz. PROCHOT Asserts for 2 polling cycles after disconnecting dock. EDP asserts after disconnecting dock.

    Unfortunatly, asside from the drop from 1.6GHz to 0.5GHz, no other sensors seem to change when plugging in the USB-C->A dongle.

    ThrottleStop gives the same answer. When it's plugged in, the power limit is PL1. As soon as external power is lost, it's limited by "Electrical Design Point". Perhaps some internal power regulation stuff is either undersized or misconfigured?

    Anybody have a clue if it's possible to look into this?

  • ErikSmitAletho

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    Posted May 5th, 2023 04:00

    https://www.intel.com/content/www/us/en/support/articles/000039154/processors/intel-core-processors.html says that common reasons for EDP throttling are: IccMax too low, VR current too low, motherboard inadequate.

  • parallax

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    Posted June 15th, 2023 18:00

    I'm having the same issue even with the power plan set to performance and SpeedStep turned off. I have the latest BIOS and all the latest Windows updates and drivers from Dell SupportAssist.

    I could swear this wasn't happening when I first got it. Does anyone feel the same?

    Today I tried booting Ubuntu from a USB flash drive connected to a hub. Even after plugging in another hub to the other USB-C port most of my cores were still running at over 2GHz. This is making me think it's a problem with Windows and I'm tempted to reinstall but I'm hoping someone might have an easier solution.

  • 398

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    Posted June 19th, 2023 01:00

    Had the same issue with Latitude 5400 (while on AC power) after bios update (V 1.25.0).

    Workaround - Disabled Intel SpeedStep