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BillOR

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7 years ago

B

BillOR

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5372

July 31st, 2019 07:00

Windows 10 1903 Update Requires Newer Intel Rapid Storage RST Driver

Hi - I am unable to install the latest windows Version (1903) on my wife's Inspiron 15 5000 series laptop.

The problem identified is that the 'inbox storage driver iastora.sys doesn't work....'

I have followed the link provided and installed the latest version of RST from the Intel site but still the issue remains.

Any suggestions?

Thanks,

Bill

  • U

    U2CAMEB4ME

    6 Operator

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    6245 Posts

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    Posted July 31st, 2019 07:00

    Welcome to the Dell Community @BillOR 

    Windows 10 May 2019 Update (build 1903) fails to install due to an out-of-date Intel Rapid Storage Technology driver:

    https://www.dell.com/support/article/us/en/04/sln318140/windows-10-may-2019-update-build-1903-fails-...

    If the W10 update fails after updating the (Intel® RST) driver or if there is no updated driver for your model then you can work through the following steps:

    1. Navigate to the C:\windows\system32\drivers folder in Windows Explorer.
    2. Locate the IASTORA.sys file.
    3. Right-click on the file and select Rename to change the filename to IASTORA.old
    4. Run the Windows May 10 2019 Update again.

    If needed the latest (Intel® RST) driver can be found here:

    Intel® Rapid Storage Technology (Intel® RST) User Interface and Driver:

    https://downloadcenter.intel.com/download/28966/Intel-Rapid-Storage-Technology-Intel-RST-User-Interf...

    Best regards,

    U2

  • B

    BillOR

    3 Posts

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    Posted July 31st, 2019 08:00

    I think it's 5567 Thanks, Bill
  • JL

    Jesse L (retired)

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    Posted July 31st, 2019 09:00

    satch10,

     

    Click my name and private message me the pc service tag number as well as your registered name, email address, and phone number.

    If update fails after installing appropriate Intel RST driver as well, navigate to C:\Windows\System32\drivers. Locate iaStorA.sys and rename it to iastora.sys_x . Now, go ahead with the 1903 update and it would go through.

     

     

     

    Jesse L (retired)

  • S

    satch10

    21 Posts

    3890

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    Posted July 31st, 2019 09:00

    I too have an Inspiron 5567 laptop and get the same message when windows tries to update. I tried updating the Intel RST driver from here: https://www.dell.com/support/home/nl/nl/nlbsdt1/drivers/driversdetails?driverid=6w1fp Intel RST now shows the driver as 17.0.2.1076 Device manager shows SATA driver as iaStorAC.sys. (file version 17.0.2.1076). Windows still refuses to update because of the iaStorA.sys issue. Can I assume that this driver is now redundant? It still sits in the System32/drivers folder and is why Windows will not update. Can I safely delete or rename it ?
  • B

    BillOR

    3 Posts

    3860

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    Posted July 31st, 2019 10:00

    Thank you Jesse!
    I have done as you suggest and the update appears to be progressing now.

    Thanks very much for your help.

    Regards,

    Bill

  • S

    satch10

    21 Posts

    3862

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    Posted July 31st, 2019 10:00

    Hi

    Thanks for the reply. The Windows update is now being installed.

    Cheers

  • JL

    Jesse L (retired)

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    Posted July 31st, 2019 11:00

    BillOR,

     

    Thank you for letting us know that it is installing. 

     

     

     

    Jesse L (retired)

  • D

    Direshape

    9 Posts

    1782

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    Posted August 5th, 2019 10:00

    I have gone to the the Dell support site and gone thru the procedures and it shows 'no driver updates' for the 5567. It appears other 5567 users have been able to update after renaming the old istora drive, but I do not say which driver they used.
  • U

    U2CAMEB4ME

    6 Operator

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    6245 Posts

    3590

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    Posted August 5th, 2019 10:00

    Welcome to the Dell Community @Direshape 

    Windows 10 May 2019 Update (build 1903) fails to install due to an out-of-date Intel Rapid Storage Technology driver:

    https://www.dell.com/support/article/us/en/04/sln318140/windows-10-may-2019-update-build-1903-fails-...

    If the W10 update fails after updating the (Intel® RST) driver or if there is no updated driver for your model then you can work through the following steps:

    1. Navigate to the C:\windows\system32\drivers folder in Windows Explorer.
    2. Locate the IASTORA.sys file.
    3. Right-click on the file and select Rename to change the filename to IASTORA.old
    4. Run the Windows May 10 2019 Update again.

    If needed the latest (Intel® RST) driver can be found here:

    Intel® Rapid Storage Technology (Intel® RST) User Interface and Driver:

    https://downloadcenter.intel.com/download/28966/Intel-Rapid-Storage-Technology-Intel-RST-User-Interf...

    Best regards,

    U2

  • D

    Direshape

    9 Posts

    3592

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    Posted August 5th, 2019 10:00

    I also have 15-5567.  Am not sure what Intel driver to install.  The 5567 is not listed as compatible on all the drivers I find on Dell site.  What driver should I use?

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