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emreonur

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6 years ago

E

emreonur

6 Posts

0

1641

August 23rd, 2020 14:00

G5 15 SE SSD running too hot

Hi,

I have purchased the 4600H-8GB  model 3 days ago and trying to make use of it since then. I have installed the Bios update and other drivers.

I am using the FN + G (turbo fan) mode. Despite, I have observed CPU temperatures easily exceeding 100 degrees. Thus, I have also disabled turbo boost for the cpu as can be found in youtube. This way helped me to hold the temps about 85 degrees on average for the cpu - which is more than ok for me.

The problem is that, the SSD temperature reaches to 97 degrees during gaming - which is really high. I also suspect that it is the primary reason for sudden Fps drops during gaming since I only face them while the SSD is above 93 degrees celcius. 

Mine is equipped with Hynix BC511, and I have been informed that another user also was facing the same heating issue. 

I was really okay with dealing with cpu and gpu heating, but this thing started to make me tired. 

Any suggestions other than returning it back?

 

  • DELL-Cares

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    Posted August 23rd, 2020 14:00

    Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.


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  • emreonur

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    Posted October 23rd, 2020 22:00

    There is a firmware for bc501 model in the driver list. Anybody tried it on a bc511? I was afraid to do so since it is not recommended. As it states that it improves thermal issues I am curious about it.

  • Fmai

    2 Posts

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    Posted February 20th, 2023 18:00

    I get the same issue with the Bc511 NVMe on a G5S, the laptop freeze and crash during gaming, this ssd need a fan, it works like cpu/gpu, both do have one but the ssd. Do a cooling for your ssd in the future laptop idk...

    This is my first time using a laptop with a ssd, and i never get any issue with HDD in gaming before.

  • Fmai

    2 Posts

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    Posted February 21st, 2023 02:00

    The freeze and crash/reboot due to the hot heat of the ssd stopped, i remember to have installed a software (iobit driver boost) that manage drivers download/install but i got some issue with version on the amd cpu/gpu (the link from the software for the version pointed to a 404 page on amd) so i pointed out that it could be a driver problem with the ssd. I downloaded the original on dell, reinstalled it and since no pb occur at all with the ssd. I uninstalled the software entirely. So the pb seems to be solved, i played few hours without any issue.