We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.

To inquire about repairs, refund, or replacement you should call Dell tech support.

I can help here. I f you search my user id you will see this is a big problem with Dell. I am now on my third laptop in a year. I bout my first dell inspiron at the end of July 2021. First the cpu fan crapped out so i had to wipe it clean and send it in. It came back and then the caps lock light would not turn off unless I rebooted it. I then had a tech come to my house and replace the keyboard. It worked for a week then I started again. I worked again for a long time with the people in India on this forum and my warranty kept dwindling down, I finally broke down and sent it in for repair and then waited and waited as they could not get the parts. So then they sent me a brand new Inspiron 7420. I had that for 3 weeks now and the same problem with the caps lock started after 10 days. I am at 3 weeks and am now trying to get something else as i have had three inspirons all with the same problem and tech support who have wasted my warranty. Even though I got a laptop I only got my old warrant transferred to the new one.

Contact the store/seller -- it's up to them.

I am on my 4th Inspiron with the same problem. It is something they will not admit is wrong. I was upgraded to a new inspiron 7420 only to get downgraded to the 5406 that I had before the 7420 with the same problem and they never fixed it!!!

I would be very careful and document everything via video and save all the communications as I have. When you have everything documented there are people out there to help i found out

Hey can you help me. How did you get your 4th inspiron. I see that they have also upgraded your processor.

Hi, greetings to you.

I am writing this message to see if you had a chance to check the system functionality. Please let us know about the same to proceed accordingly.

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Dell Social Media Support.

So, I am now on my FITH inspiron. This is a brand new 7420 that was built in China last week and I got it two days ago. In less than 48hrs the caps lock problem started all over again which I find totally ridiculous that they can't fix this problem. and in less than 12 months I have gone through 5 Inspiron laptops and at the rate they are going I will get number SIX!!!!

So today i called Dell advanced Resolution Services in India and spoke with the person I had been dealing with. I explained what was happening to which he told me it was not possible. So, I asked him to read his email that I sent Saturday and check out the video i had uploaded to google and shared. He put me on hold then came back and told me that he had to escalate it higher. It only took 4 replacements in less than a year to get this far And unfortunately my warranty will be over by the time I get the next replacement and then they will tell me they can't help me.

I have!! If you read my post, you will see that I am on laptop #5 in less than a year. which means they have replaced 3 laptops and i am on the fourth one that will get replaced.