Hello, i have problem with chargeor battery of my laptop every time i play a more demanding graphic game,the chaeger starts to disconnect every 5 seconds and thne reconnects,creating lags that make the game unplayable
I've had this issue with the same laptop and have been looking for an answer for 2 years now. Thing is there is no support from Dell, they just keep you trying the same routine protocol and every time you try the system says there is no issue at all. It started with games and now with Chrome, even the screen luminosity... So it gets worse with time. I can't play anymore, even some low graphics games as Age of empires II (the old version), or else the battery goes down while the screen light is flickering 'cause the laptop keeps switching between plugged-unplugged every second. I tried to change the battery, the issue remains the same so don't even try. I sent it to customer service, which replaced the plug adapter and they didn't even turned on the laptop before sending it back, at the very moment I started it when I got it back, I noticed the issue was still there. I tried everything concerning the software, BIOS updates, adaptive battery disabled, battery plugins... Nothing changed. You can see a lot of people around on this forum with the exact same issue but at a different point (as the issue gets worse with time and use of the laptop). I think there is something wrong with the hardware, like the laptop consumes more than it gets or the connector just can't get some huge loads and dump a part of power (somewhere ?). At this point I don't know what's wrong and I'm not an expert but Dell scammed us and after 2 years of searching I can see they won't help us.
SO ! Good luck trying to solve this issue, if ever you find something that truly works (and not just a little improvement), please help this community, by saying what you did, we can only count on us, Dell won't help. Although, if you can get a refund because the warranty is still OK, then do it, that's the easiest logical thing to do.
Biohazard-Guy
6 Posts
116
0
Posted August 26th, 2021 02:00
Hi hejdic,
I've had this issue with the same laptop and have been looking for an answer for 2 years now. Thing is there is no support from Dell, they just keep you trying the same routine protocol and every time you try the system says there is no issue at all. It started with games and now with Chrome, even the screen luminosity... So it gets worse with time. I can't play anymore, even some low graphics games as Age of empires II (the old version), or else the battery goes down while the screen light is flickering 'cause the laptop keeps switching between plugged-unplugged every second. I tried to change the battery, the issue remains the same so don't even try. I sent it to customer service, which replaced the plug adapter and they didn't even turned on the laptop before sending it back, at the very moment I started it when I got it back, I noticed the issue was still there. I tried everything concerning the software, BIOS updates, adaptive battery disabled, battery plugins... Nothing changed. You can see a lot of people around on this forum with the exact same issue but at a different point (as the issue gets worse with time and use of the laptop). I think there is something wrong with the hardware, like the laptop consumes more than it gets or the connector just can't get some huge loads and dump a part of power (somewhere ?). At this point I don't know what's wrong and I'm not an expert but Dell scammed us and after 2 years of searching I can see they won't help us.
SO ! Good luck trying to solve this issue, if ever you find something that truly works (and not just a little improvement), please help this community, by saying what you did, we can only count on us, Dell won't help. Although, if you can get a refund because the warranty is still OK, then do it, that's the easiest logical thing to do.
Hope to get some news from you.