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Mr_MSJ

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18 years ago

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Mr_MSJ

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December 2nd, 2008 19:00

Management ethernet ports keep dropping out

I have an unusual situation where the management Ethernet ports on one of my MD3000s keep dropping out.
To remedy the situation I need to pull out the Ethernet connections, count to 30 and place them back in again. The connectivity to the out-of-band MD Manager is then re-established.

Would someone be able to help me remedy this situation?
  • Scott Hanson

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    Posted December 3rd, 2008 09:00

    You'll need to contact support and get routed into the official support queues. They are best suited to address the question.

    How often does it drop the connection ? Is the firmware at the latest level ? Are you sure it is dropping on the MD3000 side and not the ethernet switch side ? Have you tried connecting to different ports on a different switch ? Is it using DHCP ? Do you have an address conflict ? What do the logs say ?

    The support people will ask all these questions, so be prepared.
  • Mr_MSJ

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    Posted December 9th, 2008 17:00

    I logged a call with the Dell Gold Queue. Not much help, the tech just sent me the manual that I have already read.

    I opted to change the duplexing on the switch side as the MDManager does not allow you to change duplex settings on the actual controls. This information was not in the manual nor did the tech mention it.

    After changing the duplexing to auto/auto, this issue has resolved.
  • Scott Hanson

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    Posted December 10th, 2008 08:00

    Good to know. Thanks for updating here so the information can help others. Appreciate that.