UNSOLVED

Commodoree

updated

5 years ago

1

2986

November 11th, 2021 04:00

DELL OME 3.7 does not update server current firmware version

Hello,

after patching Dell server via OME, under firmware it doesnt show it is updated. after I deleted and readd the server then I see the correct version of each component.

is there any resolution for this? 

I do not want to re-add all the time the servers after patching!

 

thanks

  • DELL-Chris H

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    Posted November 11th, 2021 12:00

    Commodoree,

     

     

    Lets confirm a couple things, to isolate what the issue is. 

     

    How long are you waiting after pushing the update, for it to be present?

     

    If you were to leave it, does it eventually change?

     

    If you push an update and then leave the FW Baseline section, does it then show correctly? If it doesn't show the update, then run Inventory. 

    I ask these as I think the issue may be that OME just needs to run Inventory, which it does once a day.

     

    Let me know what you see. 

     

    DELL-Chris H

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

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  • 1678

    0

    Posted November 12th, 2021 03:00

    Hello Chris,

    After upgrade completed I check the device firmware tab to verify if the server updated., and I see not the updated version.

    My colleague told me this is a known bug in OME. but decided to find a solution.

    How to run inventory on daily basis?

  • DELL-Chris H

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    Posted November 12th, 2021 08:00

    Let me look into this for you and see about if there are any workarounds and such. 

     

    DELL-Chris H

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

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  • 1609

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    Posted November 16th, 2021 08:00

    I have seen the same thing in our OME deployment.  The only way I have been able to get them updated was to delete and re-discover them .  Forcing an Inventory or waiting overnight doesn't seem to fix the issue.

  • DELL-Chris H

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    Posted November 16th, 2021 12:00

    Would you two please Private Message me your svc tags, so I can look into what options we have? 

    DELL-Chris H

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

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  • 1585

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    Posted November 18th, 2021 05:00

    Hi Chris,

     

    how do we get Svc Tags?

  • DELL-Chris H

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    Posted November 18th, 2021 06:00

    Most servers will either have a sticker or label on the server, or on newer servers it is on a pull out tab. 

     

    If you still can't locate it then let me know fhe server model and I can let you know where it is.

     

     

    DELL-Chris H

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

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  • DELL-Chris H

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    Posted November 18th, 2021 06:00

    I am aware, the reason I was asking was for possible escalation options.

    DELL-Chris H

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

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  • 1582

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    Posted November 18th, 2021 06:00

    Hi Chris

    This is not a specific for a server.  whole servers in OME are having this issue.

  • 756

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    Posted December 30th, 2021 04:00

    Hi. We have the same issue. Updated servers are still showing as they still need the updates.

    We tried with resetting iDRAC, rebooting OME but nothing works.

    The only thing that works is removing and rediscovering the updated servers which is a bit annoying. Since we have them grouped and then we have to add them to the correct groups after rediscover.

    We are running Version 3.8.2