Corporate/business/education purchases do not qualify for returns -- only personal purchases do.

Thank you for the clarification. However, I believe there are some important facts about this order that need to be considered before determining that it is non-returnable.

The system was purchased directly and paid for at the time of purchase. There was no Purchase Order, no line of credit, and no payment terms involved. Therefore, I do not believe the purchase falls under the specific commercial-customer exclusion in Dell's published return policy.

Additionally, the system was placed under the wrong business name by the Dell account executive who handled the order. That was not a designation I intentionally selected in order to make this a corporate/commercial purchase. The order information was entered incorrectly by the Dell representative.

Dell's published U.S. Return Policy specifically distinguishes commercial purchases made using a Purchase Order or payment terms from other purchases and does not simply state that every purchase associated with a business is automatically non-returnable.

For that reason, I am asking that this be reviewed based on the actual circumstances of the transaction rather than simply categorizing it as a "corporate/business/education purchase."

Please have a supervisor or the appropriate Dell Returns/Order Support team review the order and determine whether it is eligible for return under Dell's current published policy.

If Dell is maintaining that this order is not eligible for return, please provide the specific provision in the applicable Dell terms that makes this particular purchase non-returnable, including the basis for that determination given that:

• The purchase was paid in full at the time of purchase
• No Purchase Order was used
• No Dell financing, line of credit, or payment terms were used
• The business name on the order was entered incorrectly by the Dell account executive
• The system was not purchased as an enterprise/customized product

I would appreciate having this escalated for an actual review of the transaction rather than receiving a blanket response that "business purchases do not qualify for returns."

Thank you.

Here is my communication with the AE regarding the mistaken company name along with numerous emails to him that have consistently been ignored.

<Images cannot contain Dell or your private data. They were edited. DELL-Admin>