If you can access the invoice for your computer from your account look at it and see if there is a credit at the end of the invoice. That will at least tell you if it is process.

Thank you for your message. A refund will be initiated 10-12 days once the order has been received by Dell.

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the order/ customer number, registered name & email address.

 

 

Thank you for your response.

 

I have checked an invoice and it says CREDIT MEMO.

Called DELL and told me REFUND was completed 9-10-19. But up to day - 9-25, I still have not received the refund and on DELL's end, they keep on telling me refund was completed. Called Bank of America to look on it and told me they can not see the so called refund. So instead, they helped me fill a dispute with dell.

 

Still waiting.

We will have this escalated from our end. Please private message DELL-Cares the order number along with the registered name, email address & your bank's fax number.

 

 

 

We haven’t heard from you since the previous response. Feel free to reach out for any assistance, we will be glad to assist you.