First off, I do realize this is the "USA" Customer Care Board. But there's apparently no "Canada" Customer Care Board. Feel free to point me in the right direction if there's such a thing.

Short version: I just purchased a new computer from a retailer over the weekend. It came with a French (bilingual) keyboard. I need an English keyboard. Nobody at Dell seem to know how to handle the issue.

Longer version: Bought an Inspiron 3847 over the weekend. The keyboard it comes with has the French letters on it (in other words, for example, it has a É where the question mark should be)

I phoned the retailer upon noticing that, and was told that they have no control over which keyboard comes in the box, and that I should contact Dell if I need a different one. So I got into chat with the New Systems Sales department who transferred me to Spare Parts and Upgrades. After explaining my situation, I was given a toll free number to call for customer care. Turns out the number I was given is for Dell USA. So I was transferred to Customer Care Canada. They transferred me to technical support, who transferred me to Servers and Workstations technical support, who transferred me to (what I was told was going to be customer care Canada, but ended up speaking with some lady in Parts), who informed me they can only do "like for like" for parts, so she could only send me another identical keyboard.  Finally, she tried to transfer me to Customer Care Canada, but by then (an hour and 10 minutes after being bounced around), they were closed for the day.

So looks like my next step is to contact Customer Care Canada (with whom I already spoke, see above paragraph).

Seriously Dell, we're talking about a keyboard, it shouldn't be all that complicated. Yes, I can most likely go buy another keyboard for quite cheap, but why should I, when I just spent a fair chunk of money on a brand new system?