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17 R4, no Dell support
Hello
can someone help me please and point me to the right direction in solving my issue? I have a really expensive Alienware 17 R4 and it has troubles. it almost impossible to use it. I have PREMIUM support or at least I paid for it. I have opened a ticket since Sunday 25th, on site it says I have to get a reply in 1 business day, I have no reply at all, the problem is untouched , unread by any of the support stuff. The laptop starts to malfunction even worse with each hour of function :((
Can someone tell me where to escalate this or where to email to have my issue assigned and someone to start helping me how to proceed to get my laptop fixed? The chat suppose to be there, I have checked everyday since Monday, it's Wednesday already, no chat at all! What can I do? Can someone please help me here ? I have "handled" it better then an ultra expensive rare crystal, well cause it is ultra expensive. still it is broken after not even half year of usage and I have no support. I want help. :((
can someone help me please and point me to the right direction in solving my issue? I have a really expensive Alienware 17 R4 and it has troubles. it almost impossible to use it. I have PREMIUM support or at least I paid for it. I have opened a ticket since Sunday 25th, on site it says I have to get a reply in 1 business day, I have no reply at all, the problem is untouched , unread by any of the support stuff. The laptop starts to malfunction even worse with each hour of function :((
Can someone tell me where to escalate this or where to email to have my issue assigned and someone to start helping me how to proceed to get my laptop fixed? The chat suppose to be there, I have checked everyday since Monday, it's Wednesday already, no chat at all! What can I do? Can someone please help me here ? I have "handled" it better then an ultra expensive rare crystal, well cause it is ultra expensive. still it is broken after not even half year of usage and I have no support. I want help. :((
Thanks in advance
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Adrian Vladareanu
5 Posts
955
0
Posted March 29th, 2018 18:00
Hello there,
Did you try calling them?
hy,
no cuase the phone is in Dutch and I can communicate only in English,
that's why I needed the chat option or the email
Now my issue is gone and also I have no option of opening a new one
somehow I feel like dell have stolen from me 3 k euros , I sincerely don't know what to do cause in here I don't know so well the administrative structure, I really don't know if police gets involved in such a case ,
I have no support at all till this moment
ps I may reply with delays I had a surgery and I am using the laptop just for a few minutes, this issue with no support is everything I really didn't need right now
I have had the same experiences with the 17 R4 and the (don't laugh) Premium Plus Tech Support! I've send my machine back to them 3 times, had two service techs come to my house, and spent tens of hours on the phone with them all to no resolution... they keep saying next time it breaks we'll replace it... and then... nothing but the same bar stool with a new tech manager on it
What a truly disappointing joke I really messed up thinking that spending that kind of money on the laptop and Premium Plus (I love the Plus :-)) would mean that I didnt have to deal with these issues.
Alienware - Rodrigo
9 Technologist
•
4398 Posts
971
0
Posted March 28th, 2018 15:00
Hi,
We are sorry to hear about this inconvenience. Send me a private message with your Service Tag or case number and we will check what is the current status. To send a private message, click on the envelope on the top, then "New Message" and look for my username on the "Send To" box.