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AlixEstolas

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8 years ago

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AlixEstolas

1 Rookie

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36 Posts

4

10617

July 21st, 2018 10:00

15 R4, AWCC, Sound Profiles, Equalizer gone

AWCC (Alienware Command Center) Sound Profiles and Equalizer missing? They were there when I first open the laptop but when now they're gone. I was also able to tinker with the bass and treble but now they're gone from the AWCC. Any help?

  • _OCB

    1 Rookie

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    28 Posts

    9385

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    Posted July 21st, 2018 13:00

    I'm looking for a solution to this too. The other problem is that AWCC isn't applying custom fan profiles either. It just ignores them completely :smileysad:

  • AlixEstolas

    1 Rookie

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    36 Posts

    9375

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    Posted July 21st, 2018 21:00

    yeah weird me too fixed fan settings dont work 

  • Albo89

    4 Posts

    9089

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    Posted September 7th, 2018 11:00

    same for me, any news?

  • Jetfixer

    1 Message

    8869

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    Posted September 20th, 2018 14:00

    Add me to the list. No sound controls at all in the AWCC. Not even the Speaker icon the guide refers to.

  • Albo89

    4 Posts

    8867

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    Posted September 20th, 2018 14:00

    Dell replied to me:

    For the fan profile issues, I had to reinstall the AWCC. For sound options, they told me to reinstall Realtek audio driver. Now, everything work like a charm.

  • Albo89

    4 Posts

    7478

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    Posted April 20th, 2019 07:00

    It should be this one. 

  • Dingfire

    9 Posts

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    Posted April 20th, 2019 07:00

    Could you link me the Realtek audio driver please? I have the same problem.

  • athu

    1 Message

    5959

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    Posted August 17th, 2019 09:00

    but after that also setting is missing from awcc

  • Alienware - Rodrigo

    9 Technologist

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    4398 Posts

    5903

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    Posted August 19th, 2019 22:00

    Ok, thanks for confirming this. We were informed that a new command center version will be released soon, and it should address these issues. I do not have an exact date for the release, but it should be in the following days. We appreciate your patience.

  • sheriffdude

    22 Posts

    1314

    0

    Posted November 15th, 2019 14:00

    still and not working 1500 pounds for sounds ..install old cc and block it from downloading updates works it fixed ..but its a disgrace that you pay all this cash for it to sound like trash ..3 days out of warranty should have complained months back