Solved!
Go to SolutionAurora R13, magnetic rear cable cover
for additional $50 you can get the rear cable cover when you order R13
but if you opted not, your product spec would say
325-BCZQ : No Cable Cover
| W21JJ | INFO,GNRC,OEM,TRACKING,PN | 1 |
but if you got your R13 and want the cover, here is DP/N
320-BENS : Dark Side of the Moon Rear Cable Cover
| 3P48H | ASSY,CVR,CABLE,DARK,R13 | 1 |
($114.99 before taxes; currently out of stock)
320-BENR : Lunar Light Rear Cable Cover
JK8P2 : MOD,CVR,CABLE,LIGHT,WM
| GV7DK | ASSY,CVR,CABLE,LIGHT,R13 | 1 |
$114.99+taxes, yes it is in stock (Dell chat)
5074
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Posted July 25th, 2022 08:00
Does anyone have a line on how to buy these covers now? I spoke to Dell customer support and they said that they can't be ordered at all.
5047
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Posted July 27th, 2022 14:00
I'm in the same situation here. I bought an R13 from the outlet. Even though the cover was included in the specs, packing list, and invoice, it was not delivered. Dell customer support has been unable to help me source one of these covers.
5035
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Posted July 27th, 2022 21:00
So, in other words, you didn't receive what you paid for. I would tell Dell to either give me a rear cover, or refund $114.99+taxes, so you can buy one when they become available. Pretty plain and simple.
4897
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Posted August 24th, 2022 11:00
Have to order from Dell.com call them and request it. Dell will email over the purchase order and just click on the buy link.
4858
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Posted August 25th, 2022 22:00
Unfortunately every attempt I have made to discuss this with Dell has led to them saying that the item is not available to order.
4060
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Posted October 25th, 2022 12:00
They've sent me the rear cover with a delay of roughly 1 month after the PC, but with a complete different colour lol. Have you ever seen this before? If the PC housing is lunar light, then the cable cover piece certainly isn't lol.
4047
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Posted October 25th, 2022 17:00
I did not know there are shades of white for this case. I thought there is only one white but now it seems there is quality variance. Someone told me the XPS they got had top and side panel of different shades on close inspection. something Dell would never admit publicly.
1067
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Posted June 22nd, 2023 21:00
I WISH it was in stock. I’ve been trying to buy it for over a month and they keep saying they are out. Dell UK has it on their website but they won’t sell it to me.
163
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Posted June 23rd, 2023 06:00
Maybe they are trying to emulate 50 shades of grey, lol.
redxps630
11 Legend
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16431 Posts
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5219
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Posted July 9th, 2022 11:00
user reported no temperature difference between chassis having or not having the rear cable cover, however, to me the white (lunar) rear cable cover is desirable for esthetics.
from the side the R13 chassis without rear cover is like an integral piece is missing, leaving a concave defect (waning moon). the rear cover renders a whole moon view (full moon). the magnetic mounting mechanism is also super easy. kudos to Dell design.