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Joelcbonaldi
5 Posts
0
4884
December 9th, 2018 12:00
XPS 13-9365 2-in-1, BIOS 2.3.1, not installing
I've tried to upgrade to 2.3.1, as told so by Philip, but it wont. I'm stuck at BIOS 2.1.2. At Windows, the process go smooth, but when the computer restarts, it doesn't show the BIOS upgrade under the Dell logo.
4626
0
Posted December 10th, 2018 10:00
For my notes, click my username and via private message send me the PC service tag number.
* The AC power adapter must be connected to the laptop
* Disconnect all other external devices from the laptop except the AC power adapter
* Download/Save the BIOS file (XPS_13_9365_2.3.1.exe) to the Windows desktop
* Closed all unnecessary software applications (Steam, Anti-virus, etc. )
* Find the saved BIOS file (XPS_13_9365_2.3.1.exe) on the Windows desktop
* Right click the file and choose, "Run as administrator". Note, you do not need to "extract" the file. Just run it
* Follow the prompted instructions. The laptop will reboot on its own
* Once back into Windows, restart the laptop
* Once back into Windows, turn the laptop off
* Turn the laptop on, press F2 to enter the BIOS. What version does it show?
DELL-Chris M (old account)
#IWork4Dell
4579
0
Posted December 16th, 2018 13:00
Did step by step and didn't worked.
I'm stuck at 2.1.2 bios version.
4556
0
Posted December 17th, 2018 10:00
Are you currently having the issues fixed by BIOS 2.3.1?
- Fixed the issue where the Data Wipe feature in BIOS version 1.5.0 does not function properly
- Fixed the issue where the BIOS upgrade process skips the restrictions in power management.
- Fixed the issue where the user is unable to change the boot sequenceIf not, I would simply wait for the next BIOS release and then try to install it.
DELL-Chris M (old account)
#IWork4Dell 4425
0
Posted January 15th, 2019 16:00
A new Bios update was released last week and I just tried to install it. No success at all. The problem persist. It reboots for the update after running the EXE file, but the Bios won’t install.4410
0
Posted January 16th, 2019 05:00
The BIOS notes state, "The Universal (Windows/MS DOS) format can be used to install from any Windows or MS DOS environment.". Yet, none of the BIOS (2.2.0, 2.3.1, 2.4.1) actually give instructions on "how" to install the BIOS update from a bootable MS DOS USB drive? Which is what you need to try. See step #7 here. Click my name and private message me the service tag number.
DELL-Chris M (old account)
#IWork4Dell 4379
0
Posted January 17th, 2019 15:00
I’ve tried ur suggestion and yet couldn’t update the BIOS using the DOS mode.
Any other suggestions?
yuruncle
5 Posts
3841
1
Posted April 12th, 2019 00:00
I had this problem as well -- was stuck on BIOS 1.3.1 and could not update it. Running the update would just result in a black screen, a reboot, and no change, no matter how I tried it.
Here's what I did to solve it:
1. Downloaded the latest BIOS update (currently 2.4.1, filename: XPS_13_9365_2.4.1.exe)
2. Renamed that file to BIOS_PRE.rcv
3. Started an elevated command prompt and mounted the EFI partition using "mountvol X: /s"
4. Navigated to X:\Dell\BIOS\Recovery and replaced the existing BIOS_PRE.rcv with the new BIOS file (you may want to backup the old one, not to mention any data you want to keep, before doing any of this).
5. Powered off the computer and unplugged the power cord.
6. Held CTRL+ESC as I plugged the power cord back in (no need to touch the power button), continued holding for some time until I finally got the BIOS recovery screen.
7. Selected the rollback option and ran the BIOS recovery.
8. After several minutes and several apparent reboots, got my new BIOS installed!