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BBdancer123
1 Rookie
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7 Posts
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4178
March 31st, 2021 21:00
XPS 13 9310, overheating, unplugged, not in use
1st time I'm using this forum. So I just bought an XPS 13 (#9310) -- after hearing about how great it is for the past 5 years -- to replace my aging Lenovo Ideapad 710s. I experienced overheating where it wouldn't turn on, called tech support who informed me that once it is 100% charged that I MUST unplug the charger. He told me how to restart it by holding POWER button for 30 seconds, plugging it back in and then hitting power again BUT...tonight...I unplugged it, closed the lid and returned 3 hours later with the same darn issue. I just emailed Dell Support again. This is crazy. I've been using laptops for over 30 years and never had this issue. I'm using a new TOTU hub to power monitor, mouse, keyboard, WD backup drive. I mean....what the heck. Any suggestions?
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Posted April 6th, 2021 11:00
thank you!
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Posted April 10th, 2021 02:00
I have the same issue. Had it less than a month, been fine until today when I updated all the drivers (BIOS) via Dell Assist.
After that it's overheated twice, to the point where the case is too hot to touch on the underside. It wasn't plugged in either time and was hibernating, in theory.
Call in to the online help, first suggestion was that the BIOS update was still running so it got hot when I put it in my case. However I only put in the case 30 minutes after the update had completed and it had been restarted, so update long finished? They've gone quiet now after my second reply telling them it had happened again.
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Posted June 8th, 2021 11:00
Hi,
Did you ever find a solution to the overheating problem? I ask because I am experiencing similar problems on my XPS 13 9310.
Thx.
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Posted June 17th, 2021 10:00
I'm having the exact same issues multiple times a day. At this point I'm really regretting my purchase. This computer is about four months old and I need to reset it about twice a day. It seems like it's running programs while the lid is closed and it overheats. Not only is it inconvenient when I lose work, but I'm now genuinely worried its going to catch my house on fire. I've had tech support service it remotely once already, but without success it seems. My last computers worked great for five years, and I can't even get this one to turn on consistently. Pretty wild.
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Posted July 20th, 2021 09:00
Same here, any solutions?
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Posted July 22nd, 2021 07:00
Dell is aware of these complaints. This is under investigation. At this time, do not pursue system exchanges or part replacement.
Read through the FAQ Modern Standby. See if anything listed there helps. If something is found that helps, please let the other users on the thread know about it.
Try these settings and retest. Please post your results.
Set DPM (Dell Power Manager) to Quiet Mode
* Open the Dell Power Manager software
* Go to Thermal Management
* Select QuietDisable Windows Search Index and Protocol
* Click the Windows icon, type Services, click Services app
* Search for Windows Search
* Right click Windows Search
* Click Stop
* Right click Windows Search
* Click Properties
* Change Startup type to Disabled
* Click Apply- OK
* Close the Service appDisable "Allow fingerprint reader to sleep" in the Device Manager
* Press Windows Key + X and choose Device Manager from the list
* When Device Manager opens, locate your fingerprint reader. It could be located in Biometric Devices section
* Right click the fingerprint reader and choose Properties
* Navigate to the Power Management tab and uncheck "Allow the computer to turn off this device to save power"
* Click OK to save changes
DELL-Chris M (old account)
#IWork4Dell
AdrianG001
6 Operator
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3957 Posts
3873
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Posted April 1st, 2021 03:00
Run some stress tests and take a look at temperature charts to verify your unit behavior ie. using Intel Extreme Tuning Utility. It will produce "visible" results that you can later use in contact with support.