The battery I bought from Dell last November is no longer holding a charge, so I can use my computer only when it's plugged in. 

I've spent the last 1-1/2 weeks speaking with several service support employees (all of whom are located in the India service center, as I've found it impossible to speak with anyone in the TX HQ) about warranty coverage for the battery I bought from Dell 11 months ago that went kaput a couple of weeks ago.  First, someone put in a work order to replace my battery, as he agreed that it was still under the 12 month warranty.  Then he called the next day and said that they don't make my battery anymore.  I told him that my battery is still under warranty, so the company needs to make me whole.  He escalated my request.  Then someone else called me two days later and said that the battery is still made but just out of stock.  She couldn't hear me so she finally hung up. I called back the next day, and someone else told me that the battery I bought 11 months ago was a refurbished battery with a 90 day warranty, so they can't help me. I asked to speak with a supervisor.  He called me and said the same thing.  I asked to speak with someone above him.  A few days later, Harpreet called me, and, again, insisted that I bought a refurbished battery with a 90 day warranty, so they can't replace my battery.  I asked her for an email address or a phone number for the TX HQ so that I can speak with someone in their legal counsel group.  She said that it's not possible for her to provide me with that contact information.  There's absolutely no way that I would have agreed to buy a refurbished battery for my computer.  And I clearly remember conversing with the salesperson about the 12 month warranty, in that I wanted to make sure that if I replace it myself it wouldn't void the warranty.  He assured me that it would not void the 12 month warranty by me replacing the battery myself.  I'm so frustrated that it's impossible for a customer to contact someone at Dell's TX HQ.  Further, I'm frustrated that I was told 3 different stories last week, and now the latest story is not based on facts.  And, apparently, there's nothing I can do about it.  The company believes its salesperson instead of its customer.  What I can do, and what I will do, is never buy another Dell computer.  Horrible, horrible customer service.

Does anyone know where I can buy a NEW battery for a XPS 13 9350?