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j.guhlke

updated

13 years ago

JG

j.guhlke

2 Posts

0

154226

May 26th, 2013 04:00

Recovery - Your PC couldn't start properly (0xc0000001)

Hey Folks!

Right now I am experiencing quite the same problem as others did in this forum.

So my Dell Vostro was working without any issues untill last night where I got following Error-Message while switching it on:

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Recovery

Your PC needs to be repaired

The operating system couldnt be loaded because the system registry file is missing or contains errors.

File: \windows\system32\config\system

Error Code: 0xc0000001

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So I went to this forum and found a thread where someone had a similar problem:

http://en.community.dell.com/support-forums/software-os/f/4677/t/19502354.aspx

I cant make it to the "advanced repair options" (As it says in the Advice from the Support).

"Shift" + "F8" after System logo also doesnt work for me, trying to crash my system didnt make any success either.

Afterwards I ran the Diagnostics, where I got the following Error-Message:

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**Hard Drive 0 - DST Short Test**

Test Results: Fail

Error Code 2000-0142

Validation 66405

Msg: Hard Drive 0 - S/N WD-WXJ1A81M0579, Short self test unsuccessful.

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Thanks in advance for any help you can give me!

Greetings,

j.guhlke

  • DELL-Babita S

    4 Apprentice

    •

    1313 Posts

    6347

    0

    Posted May 26th, 2013 04:00

    Hi J.Guhlke,

    The hard drive error code 2000-0142 means that your hard drive has gone bad and needs to be replaced.

    If the system is under warranty, please contact me through private message by clicking on my name highlighted in blue. On the next page, click the envelope icon and provide your service tag and contact information so that I may access your system records.

    However, if the system is out of warranty then you need to contact our Expired Warranty Support by clicking on the link below:

    http://dell.to/12LmNBq

    If you have any further queries please feel free to contact us.

    Thanks and regards,
    Babita S
    #iworkforDell 

    For easy access to drivers, manuals and product updates, please visit our Support Site .

  • DELL-Babita S

    4 Apprentice

    •

    1313 Posts

    6347

    0

    Posted May 26th, 2013 23:00

    Hi J. Gulhlke,

    Thank you for your reply.

    We have replied to you through private message, kindly update us with the information requested for, so that we are able to assist you further.

    Awaiting your reply.

    Thanks and regards,
    Babita S
    #iworkforDell 

    For easy access to drivers, manuals and product updates, please visit our Support Site .