first off, are you sure your particular SW file is silent spy??   without more information, it could also be: 

 

Scrolling Window

Shadow Warrior

Smart Whois

 

or countless other programs.

 

Can you give us a complete pathname?   And on what basis do you believe it to be SilentSpy [or more generally, a keylogger], rather than anything else?

 

Well i got suspicious after my last few shutdowns when it kept having to end the SW process... so being cautious i searched sw.exe on the web, and i am almost certain it is a keylogger.  The Norton antivirus instructions explained where the registry for the keylogger was but i couldnt delete them.

 

that is why i am certain its a keylogger or trojan of some kind.  I cant find any real .exes anywhere on my c drive though.

 

Thanks

I'm not saying it's NOT the silent spy keylogger... just that it doesn't HAVE to be it.

 

Since you really don't have enough information to offer a definitive diagnosis, I would suggest you follow these directions to create and post a HiJackThis Log, in the HJT forum.   The people there should be able to determine just what your particular SW program is, and if it's indeed a keylogger, they'll help you remove it:

 

Click on  Do a System Scan and Save a LogFile

This will automatically open NotePad

Copy the entire file from NotePad:  EDIT/SelectAll, EDIT/Copy

Then go to the forum dedicated for HiJack This logs (**NOT** back here), and  PASTE the results there:

http://forums.us.dell.com/supportforums/board?board.id=si_hijack

Be sure to include a detailed description of any problems/errors/warnings you are encountering.

Hopefully, one of the HJT experts will get to it as quickly as possible.

 

will do.

 

Thanks

Andrew,

 

I see that you posted your HJT log, have been waiting a few days, and have now posted a 2nd/linked request.   I have sent a message to someone I know there, so hopefully, they will not overlook you much longer.