fndpf

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3 months ago

F

fndpf

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September 26th, 2025 17:44

Qeustion about use triage

When try use Triage tool, "TRiiAGE has expired." pop up message.

How to update tool?

  • DELL-Josh Cr

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    Posted September 29th, 2025 13:38

    Try using -Ud option when running the installer. If that doesn't work you may have to call phone support.

  • DELL-Josh Cr

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    Posted September 29th, 2025 12:36

    Hi,

     

    Thanks for your question.

    Try installing this version. https://dl.dell.com/downloads/W3WNR_NGTRiiAGE-28.0.3.1-for-Windows.exe

    Let us know if you have any additional questions.

  • fndpf

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    Posted September 29th, 2025 12:40

    Hello

    I use this version now.

    This version is expired.

  • DELL-Josh Cr

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    Posted September 29th, 2025 13:01

    I emailed you a link to a newer version.

  • fndpf

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    Posted September 29th, 2025 13:32

    @DELL-Josh Cr​ 

    Thank you for mail.

    It seem only use Dell... not partner or not clean up previous version(https://www.dell.com/support/kbdoc/en-us/000303059)

    When i install, i have below message.

    ERROR: Can't download DownloadControl.dat: Can't download 'C:\Users\fndpf\AppData\Roaming\NGTRiiAGE\DownloadControl.dat': Error 0x800C0005
    ERROR: Can't launch 'C:\Program Files\EMC\NGTRiiAGE\TriageUpdater.exe': No such file or directory

    If you have no issue for using this tool, it might checking dell ID.

  • fndpf

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    Posted September 29th, 2025 13:41

    @DELL-Josh Cr​ 

    Thank you.

    It works!.

  • DELL-Josh Cr

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    Posted September 29th, 2025 13:42

    Great, I will close this case. 

  • aledr

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    Posted November 18th, 2025 21:27

    @DELL-Josh Cr​ I am also looking for an updated version.
    Can you provide me?

    Thanks.

  • DELL-Sam L

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    Posted November 18th, 2025 21:58

    Hello alder,

    Which version were you looking for?

  • aledr

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    Posted November 18th, 2025 22:06

    @DELL-Sam L​ I have NGTRiiAGE-partner 28.0.3.1, but it says it's expired.
    I am looking for a non-expired version.