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Dell Venue 8 Pro Problems After Windows 10 Update
After I did the upgrade, I noticed an issue. Whenever I press the power button, it turns off as it should. But whenever I try to turn it back on, I get nothing but a black screen. The only way to turn it back on is to hold the power button until I hear a sound. Then I hold the power button and it's as if I shut the device down. Someone please help me figure out how to make this stop!
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Posted October 19th, 2015 09:00
Sorry to disagree, Jeff, but I always used a short press of the power button to exit sleep mode, and that worked just fine (and I think that the user manual even mentions this usage).
That is, until recently, when my tablet seems to have developed a glitch, after a Windows refresh, and lost a functional sleep mode entirely--instead, the tablet now freezes in a backlit screen state if I try to use sleep mode, and the only thing I can do is restart the tablet fully. Have asked for help here, but no response, from users or from Dell . . . .
889
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Posted October 19th, 2015 15:00
I stand corrected... at least partially. I gave pressing the power button a try after going into sleep mode, and it does wake it up. This is consistent with the manual (The NOTE below).
However you did say "Whenever I press the power button, it turns off as it should." The manual says that pressing the power button turns off the screed (Sleep mode). #2 below.
889
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Posted October 21st, 2015 14:00
Yes it does. It should go into sleep mode though. Not just a slightly lit screen. It was working fine before (on Windows 8.1) but ever since then, this is what I get.
889
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Posted October 21st, 2015 19:00
I have the same issue. Though this started even before I upgraded to Win10. This is beginning to anger me: lots and LOTS of people have this issue and Dell seems to have no response that I can find.
889
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Posted October 22nd, 2015 08:00
Is there something new and different in the power button options settings in Win 10?
889
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Posted October 22nd, 2015 14:00
I have the same issue. Though this started even before I upgraded to Win10. This is beginning to anger me: lots and LOTS of people have this issue and Dell seems to have no response that I can find.
^ +1. One day, CS worked fine; with a system refresh (per Dell's instructions, even), poof, CS is gone. (Under Win8.1.)
889
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Posted October 23rd, 2015 08:00
I see that there is a new (A12) BIOS with some Win 10 enhancements. Have you tried that?
889
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Posted October 23rd, 2015 10:00
Personally, I haven't yet--have been waiting to hear back user reports on the new BIOS . . . .
Jeff Leites
2 Intern
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480 Posts
889
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Posted October 18th, 2015 21:00
Pressing the power button NEVER turned it off. Once it is on, pressing the power button puts it in sleep mode, and pressing the power button while in sleep mode NEVER took it out of sleep mode. To take it out of sleep mode, press the button on the short side (around the corner from the power button), and roll up the display. To turn if off, you have to go through. the shut down procedure
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