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talkingtom
3 Posts
0
29677
December 4th, 2019 21:00
SupportAssist splash page keeps popping up, failure to load
starting today, support assist will randomly pop up, and say it is loading. Here is a picture of what i see
However, it never actually loads up supportassist. I just now tried to open it myself, and it wasnt able to load fully. I also noticed it is in the "recently added" tab in my start page.
Was there an update for it I need to download? Or did an automatic update not work? Im wondering what I should do.
25253
0
Posted December 9th, 2019 09:00
It is doing the same thing for me too. I did look in the system event logs and did see a crash for SupportAssist.
Faulting application name: SupportAssistClientUI.exe, version: 1.0.0.0, time stamp: 0x5dd7ca3f
Faulting module name: twinapi.appcore.dll, version: 10.0.18362.1, time stamp: 0x42f071ca
Exception code: 0xc000027bI'll give it a few days and see if it resolves itself with an update and then if not maybe have to uninstall and reinstall
25209
0
Posted December 11th, 2019 21:00
Now a new thing happens. It starts up saying there is a new version it wants to install so I hit Yes. Then it says it was cancelled as there is already a new version installed.
The splash screen says 3.4.0 but if I hit "No" not to install the new version (as it doesn't install anything anyway) and then go to About SupportAssist it says 3.3.3.13.
So a bit confused...
25143
1
Posted December 20th, 2019 11:00
Sure would appreciate a response on this. It's affecting lots of people.
21275
1
Posted March 20th, 2020 08:00
I'm just deleting the damn thing.
21161
0
Posted March 21st, 2020 14:00
Funny thing is it also happened at 0800 as well?????
18658
0
Posted April 13th, 2020 15:00
I'm having this problem too,
13918
0
Posted June 5th, 2020 21:00
I am having this problem for about two weeks at PC and laptop. Seems to be a new problem with Dell.
It is annoying as the support assist is popping up continuously if you close it down.
It fails to load and just comes with a blank page.
Can Dell look into this issue.
9742
0
Posted June 7th, 2020 23:00
Hi Birdsying,
Are you facing DELL SupportAssist installation issue or some other issue related to SupportAssist?
It would be good if you can share the error screenshot for better understanding of issue.
4197
0
Posted June 8th, 2020 17:00
Here's a screen shot as you requested. Has been popping up randomly for several days. You close it, and it pops up again.
jbilinski
7 Practitioner
•
146 Posts
25299
0
Posted December 5th, 2019 08:00