UNSOLVED
SupportAssist not existing under Dell in start menu
I no longer see SupportAssit under Dell in the start menu of my Windows 10 Dell Computer Latitude 3540. I installed SupportAssist on the web site of Dell; auclaunher.exe is installed but all it does when I run the downloaded file it checks for updates then stops and does not proceed. I checked Dell Data Vault in Services; it was in the stop state though it should have been started and running. The reason for its failure to start was that it was dependedent on Dell Data Vault wizard, with the error message: Error 1068. When I checked the Data Vault Wizard, it was also in the stopped state, I tried to start it, with the error message "The System cannot find the file specified.I went back to Program\Dell\DellDataVault, I noticed that DellDataVaultWiz.exe was missing from this location. How and where do I download and install the missin Wizard?
I unistalled SupportAssist but Dell Support Center is still in Programs but is not in the list of Programs to be uninstalled. I logged on to the link you provided, downloaded a shortcut aulauncher to SupportAssist, which promptly searched for updates. From then on clickin aulauncher does nothing. Besides Support Assist is nowhere to be found in the computer, neither in the list of Programs to uninstall nor in Programs. What would you advise I do?
I now located Support Assist in Program Filesx86\Dell\SuuportAssistAgent\bin\SupportAssist.exe; there was Dell Data Vault and Dell Vault Wizard in Services before I had uninstalled Support Assist in order to download and install the new version of Support Assist; now both are missing from Services even if I found Dell Assist.exe in the location above. Dell Support Center still remains in Program Files. It seems everthing is messed up as regards Suuport Assist. I would appreciate anyone offering me help to start from scratch, letting me know what to do with Dell Support Center, which I cannot remove from the computer because it is not in the list of programs to be uninstalled.
- Oct 21,2018, Just got a new Dell xps 9360 i5 8250 and wanted to use the Dell Support Assistant (SA) to check out the hardware and driver updates. I found the Support Assistant under "D" in the START menu and under DELL! I SIGNED in and started the DIAGNOSTICS which all checked out OK! I then ran the DRIVER Checking tool and updated the BIOS and a few others. After the BIOS was updated. THE DELL ICON was no longer in the Start menu and was NO WHERE to be found!!! I had to go to the DELL.com web page and than to SUPPORT to gain access to the SUPPORT ASSISTANT. I would like to find out how to put the DELL Support Assistant ICON on the desk top, but so far have not found a way. Before running the Dell SA I had previously updated WIN 10 to the latest version which is Version 1803 , Oct 21 , 2018 The Dell Support Assistant is a great tool, and I appreciate Dells efforts to keep their products current with all the Win 10 Microsoft updates. Thanks DELL SUPPORT TEAM. Rob
- Update regarding Support Assist.... Found Support assist in Apps and features. labeled Support Assist, Dell Inc, 10/21/2018 3.1.6.0. A search on the C: Drive does not find Support Assist??? Thinking about Deleting the Support Assist in the Apps nd Features and reinstalling same!! Rob
Jesse L (retired)
10 Wizard
•
17898 Posts
•
69016 Points
7537
0
Posted September 2nd, 2016 06:00
MHMT,
You can click the link below for resolving the support assist and Windows 10 issue.
Dell Support Center or My Dell do not work after upgrade to Windows 10
Jesse L (retired)