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4JamesKirk
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February 24th, 2022 07:00
Intune Deployment of SupportAssist
Intune deployment of SupportAssist
Hello, I am attempting to setup SupportAssist to be loaded on to my Dell machines via Intune. I have downloaded the deployment package. I have made a Microsoft Intune package for deployment. What is causing me an issue is the install string from Intune. The Deployment instructions says use this command:
msiexec /i "C:\temp\DellTech\Deploy\SupportAssistx64.msi" TRANSFORMS="C:\temp\DellTech\Deploy\SupportAssistConfig.mst" DEPLOYMENTKEY="Key" /qn
Intune will not use the msiexec /i part as it already does this from an admin level command. I just need to tell it the install command which I think should go like this:
SupportAssistx64.msi TRANSFORMS=SupportAssistConfig.mst DEPLOYMENTKEY="Key" /qn
I just cannot confirm this. I thought maybe created a batch script and include it with the install package to run but I was not sure. Anyone help out here?
4JamesKirk
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Posted March 1st, 2022 10:00
Any update on this would be great. Thank you!
r2d2consalsa
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Posted April 19th, 2022 09:00
I would like help too.
r2d2consalsa
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Posted April 25th, 2022 07:00
same here.
Please try these instructions.
I see Intune Driver and Firmware update is coming soon. But it's not clear whether Dell will be part of the supported vendors. I hope it's! Until that time you must try handling the situation with some PowerShell automation or Intune Win32 package as mentioned above.
jimhill1099
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Posted June 14th, 2023 11:00
It is most certainly possible to package this for Intune. I just wish that Dell would do it and then provide instructions. As you know there are switches which need to be set. You could just install the Support Assist custom agent (Per Dell Tech Direct's custom download), then find the registry entry it added and then use this for the Intune setting where it checks whether it installed. It is the command line switches for the installation which we need help with. Come on Dell, get this done.
DELL-Cares
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Posted February 24th, 2022 07:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
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