Hi Stuart,

Firsly check that the backup jobs are being scheduled using ramb_jobstatus.bat (which creates a log ramb_jobstatus.log) if they are being initiated but failing, then you need to look into the cause. One is emc102749 for if the jobs are scheduled but failing because it thinks a backup is still running.


If they are not scheduled, then look at emc156725 on how to use the ramb_change_job.bat script to set the backup time.

The other option is to stop all of the controlcenter services and the oracle services and then do a complete backup of the ecc drive - this will effectively do a cold backup for you and would be easily restorable..

Let us know how you got on.

Glen.

Hi thanks for that. We are currently backing up the server with netbackup every other night. Will this backup not be backing up the software if the services are not stopped but are still running?

Hi Stuart,

The issue is the Oracle database - your netbackup copy of the db files will not be restorable - you need to get the hot backup and the export runnnig and backup those files (make sure you schedule the netbackup job to run after the hot backup which normally starts at 2am and lasts for 30 mins or so.

It's not practical to stop the ecc services every night as you will cause issues as many of the data collection policies trigger overnight and if the server is brought down each night for a backup, it will cause major havoc with your ecc infrastructure..

Good Luck,
Glen.

On checking the ramb_jobstatus.log the last lines show as follows. Only another 2000 years until it runs again! Something has happend to stop this on both our servers at the same time.

BEGIN data_retention('ALERT');END; 01-JAN-4000 00:00:00 SYSDATE + 7 Y
BEGIN data_retention('LOG');END; 01-JAN-4000 00:00:00 ADD_MONTHS(SYSDATE, 1) Y

Wow, that's a long time.. I've not seen that happen before..

Try and use the ramb_change_job.bat script to re-schedule the jobs and let us know how you get on..