UNSOLVED
Won't boot up in any mode
I have media centre on my computer and while watching t.v. the computer screen froze. All I could do was shut it down. The next time I tried to start it up it would load as far as the black screen with the windows logo on it and would not go any further. I did a test to see what was wrong with my computer and the test showed a message: error code - 0F00:136C, IDE defice failed, blank media or no media is present in optical drive test requires media with digital data (resource cd, installation cd). After getting this message I tried to fix this problem by starting the computer up with a windows xp disk, unfortunately my computer runs windows xp professional and the only disk I can get a hold of was a windows xp home disk and this didn't work. I am stuck now and do not know what to do. I have a 3 year warranty with dell and purchased the computer 2 years ago. What should I do.
@johnnyk86 wrote:
I have media centre on my computer and while watching t.v. the computer screen froze. All I could do was shut it down. The next time I tried to start it up it would load as far as the black screen with the windows logo on it and would not go any further. I did a test to see what was wrong with my computer and the test showed a message: error code - 0F00:136C, IDE defice failed, blank media or no media is present in optical drive test requires media with digital data (resource cd, installation cd). After getting this message I tried to fix this problem by starting the computer up with a windows xp disk, unfortunately my computer runs windows xp professional and the only disk I can get a hold of was a windows xp home disk and this didn't work. I am stuck now and do not know what to do. I have a 3 year warranty with dell and purchased the computer 2 years ago. What should I do.
call Dell Tech support
MarieMarie
30 Posts
178
0
Posted October 29th, 2008 06:00