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PowerDVD and DME
I bought a XPS Gen2 thru the Army/Air Force Exchange Service (AAFES). I am very happy with my computer, but had to reinstall the OS and reformat the drive. I unfortunately did not receive the the disks for PowerDVD and Dell Media Exp. I really enjoy these features.
I have tried Chat Support, but it states that I must go thru my 3rd party provider for this. Or call XPS support.
Here is my problem. I am currently deployed in OIF. I am not able to call a 1-800 number from my location. I have limited access to the internet at the moment, and I kind keep getting pushed to one person to the other regarding my problem.
I need help. I cannot watch DVD's at the moment, and from what I have read on the forums I need to "chat" with Dell to get the PowerDVD/DME disk sent to me.
Anyone have any suggestions or if someone from Dell is listening can you help me out. My Service Tag is GHRHW71.
Sincerely,
SSG Sean Latterell
US Army
- As an alternative, you can obtain the OEM versions of the DVD Decoders here ..............or............These are the ones that come with new systems.
- Hi Sean!I bought a XPS Gen2 system and I didn't came with PowerDVD and DMX too. I don`t know why they are not including a basic software like PowerDVD with the system, as you only can play DVDs with it. I needed to call the support and ask for a cd copy. Unfortunely, I receved the PowerDVD, but I didn't receive DMX.Regards,Felipe Bachian
Mr. Kilroy
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Posted January 29th, 2006 22:00
I have a XPS M170 coming in a day or two. Give me your mailing address, and I will burn all the discs for you and send them to you. My email addy is: mpisio@westman.wave.ca.
I am heading over to Afghanistan (Canadian Army) on the 10th of Feb, so I can understand your plight.
Skybird
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10871 Posts
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Posted December 1st, 2005 00:00
http://forums.us.dell.com/supportforums/board/message?board.id=sw_mediaexp&message.id=1895&query.id=0#M1895