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EnvisionPlus

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16 years ago

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3907

April 13th, 2011 00:00

Can not retrieve configuration from the primary node on Windows 2008

Enviroment: AutoStart 5.4 build 195 + Windows 2008

One node is already installed with node name as "cnsqaenvision6".

For the second node, if you choose "Retrieve Configuation Now" duing installation, you will ge one warning dialog -- The installation was unable to retrieve the domain name and port number from the specified primary node. Please verify the supplied information, or enter the data manually.

But you can still ping the another node with its node name. The two nodes/servers are within the same workgroup.

The this works well on Windows 2003. Do any one have simillar problems?

Network Monitor results on Windows 2008
98     5:10:57 PM 4/13/2011     5.1971402     System     172.21.7.4     172.21.7.6     MSRPC     MSRPC:c/o Request: unknown   Call=0x49  Opnum=0x2  Context=0x0  Hint=0xC Warning: Octets trailer appends to authentication token     {MSRPC:7, SMB2:6, SMBOverTCP:5, TCP:4, IPv4:3}
99     5:10:57 PM 4/13/2011     5.1973187     System     172.21.7.6     172.21.7.4     SMB2     SMB2:R   WRITE (0x9)      {SMB2:6, SMBOverTCP:5, TCP:4, IPv4:3}
100     5:10:57 PM 4/13/2011     5.1974035     System     172.21.7.4     172.21.7.6     SMB2     SMB2:C   READ (0x8), FID=0xFFFFFFFF00000001  , 0x400 bytes from offset 0 (0x0)      {SMB2:6, SMBOverTCP:5, TCP:4, IPv4:3}
101     5:10:57 PM 4/13/2011     5.1976174     System     172.21.7.6     172.21.7.4     MSRPC     MSRPC:c/o Response: unknown   Call=0x49  Context=0x0  Hint=0x18  Cancels=0x0 Warning: Octets trailer appends to authentication token     {MSRPC:7, SMB2:6, SMBOverTCP:5, TCP:4, IPv4:3}
102     5:10:57 PM 4/13/2011     5.1977747     System     172.21.7.4     172.21.7.6     MSRPC     MSRPC:c/o Request: unknown   Call=0x4A  Opnum=0x1A  Context=0x0  Hint=0x14 Warning: Octets trailer appends to authentication token     {MSRPC:7, SMB2:6, SMBOverTCP:5, TCP:4, IPv4:3}
103     5:10:57 PM 4/13/2011     5.1979247     System     172.21.7.6     172.21.7.4     SMB2     SMB2:R   WRITE (0x9)      {SMB2:6, SMBOverTCP:5, TCP:4, IPv4:3}
104     5:10:57 PM 4/13/2011     5.1979734     System     172.21.7.4     172.21.7.6     SMB2     SMB2:C   READ (0x8), FID=0xFFFFFFFF00000001  , 0x400 bytes from offset 0 (0x0)      {SMB2:6, SMBOverTCP:5, TCP:4, IPv4:3}
105     5:10:57 PM 4/13/2011     5.1981293     System     172.21.7.6     172.21.7.4     MSRPC     MSRPC:c/o Response: unknown   Call=0x4A  Context=0x0  Hint=0x8  Cancels=0x0 Warning: Octets trailer appends to authentication token     {MSRPC:7, SMB2:6, SMBOverTCP:5, TCP:4, IPv4:3}
106     5:10:57 PM 4/13/2011     5.1981932     System     172.21.7.4     172.21.7.6     MSRPC     MSRPC:c/o Request: unknown   Call=0x4B  Opnum=0xF  Context=0x0  Hint=0x88 Warning: Octets trailer appends to authentication token     {MSRPC:7, SMB2:6, SMBOverTCP:5, TCP:4, IPv4:3}
107     5:10:57 PM 4/13/2011     5.1983854     System     172.21.7.6     172.21.7.4     SMB2     SMB2:R   WRITE (0x9)      {SMB2:6, SMBOverTCP:5, TCP:4, IPv4:3}
108     5:10:57 PM 4/13/2011     5.1984317     System     172.21.7.4     172.21.7.6     SMB2     SMB2:C   READ (0x8), FID=0xFFFFFFFF00000001  , 0x400 bytes from offset 0 (0x0)      {SMB2:6, SMBOverTCP:5, TCP:4, IPv4:3}
109     5:10:57 PM 4/13/2011     5.1986413     System     172.21.7.6     172.21.7.4     MSRPC     MSRPC:c/o Response: unknown   Call=0x4B  Context=0x0  Hint=0x18  Cancels=0x0 Warning: Octets trailer appends to authentication token     {MSRPC:7, SMB2:6, SMBOverTCP:5, TCP:4, IPv4:3}
116     5:10:58 PM 4/13/2011     5.3975982     System     172.21.7.4     172.21.7.6     TCP     TCP:Flags=...A...., SrcPort=49159, DstPort=Microsoft-DS(445), PayloadLen=0, Seq=31872222, Ack=3271951059, Win=251     {TCP:4, IPv4:3}
  • 1748

    0

    Posted April 13th, 2011 00:00

    From the last record, you can see that only one TCP request is send to destination node. But no ack response from destination node. I am afraied that there must be something related to network/security configuration.

    Thanks

  • yito1

    262 Posts

    1748

    0

    Posted April 13th, 2011 00:00

    Hi,

    Is the firewall invalid?

  • 1748

    0

    Posted April 13th, 2011 00:00

    Both firewalls of windows 2008 are turned off and no other antivirus software are installed.

    Thanks

  • 1748

    0

    Posted April 13th, 2011 19:00

    The service is started on both servers.

    And one error is reported as following when clicking Restrieve Configuration Now

    Product: AutoStart 5.4.0 -- 1: FAIL/ERROR : RegConnectRegistry(pMachineName, HKEY_LOCAL_MACHINE, &hkResult)

  • 1746

    0

    Posted April 13th, 2011 23:00

    ERROR: Access is denied.

    Do you have any idea to configure the system to bypass this porblem?

  • yito1

    262 Posts

    1748

    1

    Posted April 13th, 2011 23:00

    Hi,

    Can you connect it with first node by the reg query command?

    Example:

    reg query \\ \HKLM\software

  • yito1

    262 Posts

    1746

    0

    Posted April 13th, 2011 23:00

    Hi,

    This result means that it is the problem of the OS.
    I think that it is a problem of the security.


    Please investigate the setting of the OS thoroughly again.
    Or you should reinstall OS.

  • 1746

    0

    Posted April 14th, 2011 01:00

    If I add read pemission to "Networks" on HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurePipeServers\winreg on the initial server then the second server can run reg requery successfully.

    But run the AutoStart setup again it still can not reterieve the configuration.

    Any other ideas?

  • 793

    0

    Posted April 14th, 2011 02:00

    Yes, they have the same administrator password.

    Usually the two servers are run by a user call A which is the administrator, A is created on both of them. And A has the same password on the two servers.

    Thanks

  • yito1

    262 Posts

    793

    0

    Posted April 14th, 2011 02:00

    Hi,

    You should not change this value.

    I think that I complicate the problem.


    Because the problem doesn't occur in my environment.

    Moreover, the Administrators group can access it by default.

    Is the password of administrator the same?