Hello,

I am on the development team for Dell Backup and Recovery.

Have you updated the application to the latest version?  Should be 1.7.5.xx.  If not, that would be the first thing to do.  In this version, you don't have to your external HDD.  The application will create a bootable partion of the right size and all of your current data on the drive will not be affected (space permitting).  I will check on the Location Missing error, but it is probably due to changing drives.  Please go to "Manage Rescue Disk" and click "Check Rescue Disk" or "Relink Rescue Disk" (if present) to see if that fixes it.

Also, make sure your external drive is using the MBR (Master Boot Record) partition style and not GPT.  GPT partitions on external drives do not work with the feature you are trying to use.

Thanks,

I have the same problem. I am using the newest version of the software. I have a "WD My Passport Ultra 1TB" external hard disk using MBR; with the entire drive in a single NTFS formatted partition.

Also seeing the same issue on 1.7.5. on an NTFS external drive (WD). 

Following up, the WB is using MBR, not GPT (after 20 minutes of searching how we see this).  The drives I want to backup are formatted GPT, but I'm assuming that this is supported, given it's Dell backup software.

My internal drive, as well as external drive, are formatted as MBR but I still get this error using WD.

Has this been fixed? I have the exact same issue with a WD Passport, extremely frustrating!

OK - work around is to back up using WD SmartWare Pro and abandon Dell Backup and Recovery.

GeorgeTaft,

Can you tell me exactly what model of WD drive you are using and what version of Dell Backup and Recovery you have.  We have been trying to duplicate this issue on v1.7.5.xx of the application with two different WD drives and have not been successfull as of yet.

Anyway you can post a screenshot of the issue?

Thanks,

I'm not George, but I've had multiple failures with this software.

For a very long time, my dell backup and restore refused to accept my WD elements 4TB (using factory format and then reformatted repartitioned).

wdbwlg0040hbk-04

Initially the system restore creation failed, and the system backup failed... 

- however, the system backup started to work once I made my own version using http://www.howtogeek.com/167984/how-to-create-and-restore-system-image-backups-on-windows-8.1/

on the destination drive.  No idea why.

Then, something "changed" and system restore started to work inconsistently again (1 success in 4!!) .

I'm on 1.75.64

My most recent system backup attempt actually worked, but this is the exception rather than the norm (3 previous failures).  I then attempted to backup some directories (data backup) and normal behavior returned.

Event log:

Faulting application name: Dbr.exe, version: 2.0.1.143, time stamp: 0x53a45174

Faulting module name: STBackupAPI.dll, version: 1.0.0.17, time stamp: 0x52d685a5

Exception code: 0xc0000417

Fault offset: 0x00219794

Faulting process id: 0x544

Faulting application start time: 0x01d034eb53107831

Faulting application path: C:\Program Files (x86)\Dell Backup and Recovery\Dbr.exe

Faulting module path: C:\Program Files (x86)\Dell Backup and Recovery\Components\FileBackup\STBackupAPI.dll

Report Id: 74066cfa-a0ee-11e4-beae-6036dddf92cd

Faulting package full name:

aFaulting package-relative application ID:

I have literally zero confidence that if the worst does happen, I will be able to restore this laptop given it hardly works when everything is fine.

All,

We have identified the root cause of the detection issue and fixed it in our next update.  Look for an update to v1.8.x.x later this month.  You should receive an update notice in the application when we push it.

Thanks for your patience,