Hello CMAJ129,

I apologize for the inconvenience caused. May I know if you were able to use the printer on Wi-Fi before or you if your printer has this problem since you have setup the printer on Wi-Fi?

And also please let me know if you know how to print a report page. If yes, print a report page and check for the ip address. If not, please press and hold the big button in the center of the control panel(the one with twisted arrows) on the printer for about 5-10 seconds which will print a report page and find the ip address on the page.

Kindly let me know if there is ip address on the page and we will proceed further.

Regards

No problem printing just get message saying port is not connected check it

IP V3.70.01.00

Thank you for your reply CMAJ129. Looking at the error it seems to be an issue with the port selected. May I know if you know how to add the port from printer properties on windows?

If you are not sure please go to Printers & faxes/Devices and printers.

Right Click on the printer icon and select printer properties

Click on Ports. Select Add port and choose Standard TCP/IP port

And continue to enter the ip address details & finish.

Please check if the error returns once done.

Regards

Hello CMAJ129,

This is a follow up message to check if the steps were tried. Let us know if the issue is fixed.

Regards

Do I use Network IP or Wirerless IP? It's doesn't seem to be working. Tried both and print test page and get error

Network IP   10.0.0.6

Wireless       192.168.3.1

You need to use the IP address that was printed on the report page. If you want to know which IP address is the valid one enter the ip address in a browser address bar and press enter kry. If it opens printer server page then that's the IP to use.

After adding that IP address if the printing does not work then please try adding Printer or reinstalling the printer for wireless.

Regards