UNSOLVED
- Yes Dell, come on, where is the fix??I have the same problem and I don't like to buy a new scanner. The A920 is only 3 years old. I only need it for scanning purposes.See also your FAQ:This doesn't work om my computer.
Message Edited by PlentyB on 07-11-2007 12:17 AM - Bill, this problem has been ongoing for a number of months and I have had no response from Dell. I did not hijack any threads, just pointed out that the AIOC does not work; my increasing frustration has led me (over the past 2 days) to start posting this problem again on the forums - hence a couple of new threads. Finally someone has responded; however, your solution of having to restore all my data and restore all my apps doesn't cut the mustard. The fault lies with the AIOC code, not the apps I have loaded. I would expect the solution to come from Dell in the shape of new drivers for the AIOC or new code for the .exe file - not a complete rebuild of my system. I will not be carrying out te restore you suggested - I spent enough time working through the iastor problems that way. Let's see if you guys can come up with a solution that doesn't cause the end-user a great deal of hassle and hours of work rebuilding systems.
- There are multiple problems with the Dell AIOC printers and Vista - they work fine with W2k and XP, so I would suggest that there is an incompatability with Vista rather than other software. I ran the A920 with all the same software on my previous Dell with no issues, so I reckon the only thing to change is the OS - I don't think you guys have corrected the bugs with Vista on this one. Check the threads and you will see multiple AOIC problems. Dell created the updated drivers for printing and faxing and as yet haven't addressed to AOIC problem.
- When I experienced this type of error about can't run the All-In-One Center for scanning, a pop-up message is telling that AIOC.exe has stopped working and after pressing ok the Windows Vista Error Reporting popped-up that that error is caused by McAfee SpamKiller. I never tried to uninstall McAfee Internet Security to the customer's computer because the customer had to go. I was thinking a lot of times about this, OSRI will not resolve this problem. This type of error is caused by compatibility issues of other application to vista and mixed up with the printer driver and application. We didn't see any problem with Windows XP even though McAfee is installed there, it is purely happening in Windows Vista (any version). As to my observation in my case it is caused by McAfee Spam Killer Application that is part of the McAfee Security Center.Try this:1. Uninstall McAfee Security Center and restart the computer2. Uninstall the printer driver together with the AIO application and restart the computer3. Download and Reinstall the updated driver from our support website.Never tried this fix yet but there's no harm in trying. Somehow if you don't want to do this fix you can follow Bill's advice to disable all the application that is running in startup. However this type of fix is according to what I've experienced in my troubleshooting with the printer.
I to have a dell and I tryed to add load the AIOC drivers and ran into the same problem. I did a full restore from the start the factory setting that was the only thing on my computer nothing else and I recived the same error.
I also went into the register and did a find for lexmark and took out everything with Lexmark in it. I did this three times before I rebooted and when I did reboot I checked the register and the lexmark was back in there.
So ther is something stoping us from removing this from the computer
Email me at tunrath@yahoo.com
Disconnect your printer. Un-install your printer, Start/programs/Dell printers/un-install.
Now go to the control panel and make sure it's gone.
Restart your computer.
Go here and download the Vista patch. Click on it. It's like a cleanup utility. If you want also check the registry and then restart the computer one more time.
No go here and download the drivers and firmware for your printer
Install the drivers. You'll be prompted when to connect your printer. Everything should work. Install the firmware for the printer(must be USB connected).
Now what do you have?
catalonia
31 Posts
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Posted July 10th, 2007 21:00