Interestingly, the OSMA and the blinking drive are both now happy, no blinking lights or reporting. But in the iDrac for the device the status is still marked as Warning. So unsure what's going on there.

Hi Diego!

So yeah I can confirm that I certainly didn't follow that procedure. I just pulled the drive out and put the new one in (I am aware in hindsight should be more careful. Another disk in this unit has just failed so I'll even have a chance to put it into practice soon enough :P). 

The firmware info from OSMA (which I do have installed, I used the CLI trying to drill down a bit further into what's going on) shows it is out of date so I'll go ahead and upgrade that as a first step:

• Firmware Version: 20.13.0-0007
• Minimum Required: 20.13.1-0001
• Driver Version: 07.700.00.00-rc1

Thanks so much for your help, hopefully it'll be resolved after this!

Hello,

Good to know that the array has rebuild with the replacement drive. In iDRAC, does it say where the warning is? Do you have a screenshot of the warning status? Is the replacement drive a Dell drive? The iDRAC may report a warning if the drive firmware is not detect, but that's my assumption. Have you updated the iDRAC and LCC?

Let us know more. 

No it's not giving me any information, just a warning triangle next to the status, as follows:

The replacement was purchased straight from Dell yes. I will update iDRAC and LCC now and see what happens, thank you for the suggestion.

Hi,

Let us know the outcome after the firmware updates. 

How about the right side of the column in the screenshot that you did, is the info populated there? Like the firmware revision, part number and other info. 

We probably might need to look into further details of the PERC log if you want to find out what's the cause of the alert status. https://dell.to/371GOMF. Let us know if you've done the exported logs, you can either private message Diego or me the service tag after you have uploaded the logs at https://dell.to/30ZK6w2;

Let us know.

Hi again.

I'm waiting for the firmware to update as we speak. In regards to the rest of the info please see the following image (sorry I thought I got it before but it must have been cut off.)

The support assist option is not available on my outdate iDrac version, so I will complete the update then perform the support assist when available.

Thanks!

David

Hi,

I just notice, the drive firmware is KT39. There is an update to KT3A, https://dell.to/3iQzkyb . Probably you might want to look into that. Though, if it involves updating a drive, I would highly suggest to do a data backup before proceeding to update. 

The firmware update has done the trick. Will try to keep on top of it in future.

Thanks guys for all your help! 

Okay guys just wanted to make a followup. 

I've been progressively updating the iDRAC but some later upgrades have resulted in errors. I have tried using the rollback but that is only good for one downgrade. Is it possible to manually downgrade by running the "Upgrade" dialog with an older system image?

Thanks,

David