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Aldranod

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Aldranod

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November 11th, 2022 09:00

Intel E810-XXV not visible during RHEL 7.9 installation

Hi,

I administer Poweredge R750 servers with Intel E810-XXV NICs. When trying to install RHEL 7.9 instalator does not see this NICs. I tried to update BIOS to newest version (1.7.5) and updating NICs firmware to 21.5.9_A02 but without success.

I also have Poweredge R740 and R740xd servers with Intel E810-XXV NICs and RHEL 7.9 and installation process goes well. OS sees cards and is able to create bond.

RHEL8 installation works well on both server types. Only issue is when I try to install RHEL 7.9 on R750.

  • DELL-Charles R

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    Posted November 11th, 2022 13:00

    Hello Aldranod,

     

    Are you using the LifeCycle Controller OS Deployment method?

    Try changing the OS Driver pack and see if OS Deploy works

     

    Looks like the latest OS driver pack removed RHEL 7.9.

    OS driver pack. Version22.07.10, :  https://dell.to/3UrvAqq

    Expand Enhancements:

    Read More:

    - RHEL 8.6 OS replaces RHEL 8.4 OS

    - RHEL 9.0 OS replaces RHEL 7.9 OS

    - Added support for WIN-2022 OS

     

     

    Try using the previous version of the OS driver pack:

    Version 21.10.02  supports Red Hat Enterprise Linux 7.9 x86_64

    https://dell.to/3tmfWR8

    Click "View other downloadable formats"

    Use the Update Package for MS Windows 64-Bit in the iDRAC Updates page to apply the driver pack.

     

    DELL-Charles R

    Social Media and Communities Professional
    Dell Technologies | Enterprise Support Services
    #IWork4Dell

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  • Aldranod

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    Posted November 12th, 2022 00:00

    I'm not using installation via Lifecycle Controller OS deploy. Instead I'm mounting iso via remote file share using API call. This is part of automated deployment process that my company developed. Anyway Dell OS Driver Package used on our Gen15 servers is 21.10.02

  • DELL-Young E

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    Posted November 13th, 2022 15:00

    Hello, in case you are having a problem installing Lifecycle controller, may I recommend downloading from here instead:

     

    https://dell.to/3WTZ4Pz

    Social Media and Communities Professional

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  • valley

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    Posted January 24th, 2023 11:00

    Have you been able to get CentOS 7.9 to recognize E810 from remote mount?  What is the procedure? (We use TFTP which is effectively the same.)

  • DELL-Young E

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    Posted January 24th, 2023 19:00

    Issue

    • Which Intel E810 and E820 "ice" network devices are supported?

    Resolution

    Check your device ID using the command:

    Raw

    lspci -nn | egrep Ethernet

    The device ID is the last part of the PCI ID [8086:xxxx].

    The following example output shows the device ID is 159b:

    Raw

    Ethernet controller [0200]: Intel Corporation Ethernet Controller E810-XXV for SFP [8086:159b] (rev 02)

     

     

    RHEL 7

    The ice driver in RHEL 7 is provided as an unsupported Tech Preview from RHEL 7.7 (kernel-3.10.0-1062.el7) onwards and supports the following device IDs:

    Raw

    /* Intel(R) Ethernet Controller E810-C for backplane */

    #define ICE_DEV_ID_E810C_BACKPLANE  0x1591

    /* Intel(R) Ethernet Controller E810-C for QSFP */

    #define ICE_DEV_ID_E810C_QSFP       0x1592

    /* Intel(R) Ethernet Controller E810-C for SFP */

    #define ICE_DEV_ID_E810C_SFP        0x1593

    Diagnostic Steps

    Check drivers/net/ethernet/intel/ice/ice_devids.h in kernel source

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  • valley

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    Posted January 25th, 2023 17:00

    Thanks for the reference!  So, the OP is about E810-XXV, the same as mine. (iDRAC inventory says something like E810-XXV OCP.)  Your previous comments mentioned two alternatives,

    1. Downgrade Lifecycle Controller. (In my case, downgrade failed because iDRAC could not verify signature of the package I downloaded from the link in the comment.  Besides, we use TFTP/PXE and not LC.)
    2. Download Intel's open source driver for older Linux.  I am in the process of getting this to work, and curious if there is already a established path. (As this latest comment indicates, E810XXV is not supported by RHEL 7.9 CD.  Therefore there has to be a second medium containing Intel's new driver that the installer needs to be aware of.)
  • DELL-Young E

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    Posted January 25th, 2023 19:00

    Hello yes at this point it's best we hear from other community users rather than someone like me within Dell.  You may need to get the driver from Intel and compile. (but again this is just m personal and unverified thought https://dell.to/3JhtW8c )

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  • pcondon1671

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    Posted May 2nd, 2024 14:39

    Hi,

    Has anyone officially figured out the Fix with this for the E810 NIC with RHEL 7.9?  Is it the Intel Adapter Driver that needs to be at a different version?  I am seeing the same issue here on PowerEdge R650.

    Thanks!

  • gregorypage

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    Posted February 21st, 2025 20:01

    I have a 660xs running linux Centos 7.9 with the following:
    99:00.0 Ethernet controller [0200]: Intel Corporation Ethernet Controller E810-XXV for SFP [8086:159b] (rev 02)
    99:00.1 Ethernet controller [0200]: Intel Corporation Ethernet Controller E810-XXV for SFP [8086:159b] (rev 02)

    I am not able to get the kernel to recognize this.

    I am using driver
    [root@sa-125 ~]# modinfo ice
    filename:       /lib/modules/3.10.0-1160.119.1.el7.x86_64/kernel/drivers/net/ethernet/intel/ice/ice.ko.xz
    version:        0.7.2-k
    license:        GPL v2
    description:    Intel(R) Ethernet Connection E800 Series Linux Driver
    author:         Intel Corporation, <linux.nics@intel.com>
    retpoline:      Y
    rhelversion:    7.9
    srcversion:     BE9962388E7E8EA53D9319A
    alias:          pci:v00008086d00001593sv*sd*bc*sc*i*
    alias:          pci:v00008086d00001592sv*sd*bc*sc*i*
    alias:          pci:v00008086d00001591sv*sd*bc*sc*i*
    depends:        
    intree:         Y
    vermagic:       3.10.0-1160.119.1.el7.x86_64 SMP mod_unload modversions 
    signer:         CentOS Linux kernel signing key
    sig_key:        68:EA:10:3F:2C:90:A8:DC:0B:B0:44:6C:06:D1:45:61:F2:9E:11:72
    sig_hashalgo:   sha256
    parm:           debug:netif level (0=none,...,16=all) (int)

  • gregorypage

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    Posted February 21st, 2025 20:14

    Also, 

    root@sa-125 net]# lshw -C network

      *-network:0 UNCLAIMED
           description: Ethernet controller
           product: Ethernet Controller E810-XXV for SFP
           vendor: Intel Corporation
           physical id: 0
           bus info: pci@0000:99:00.0
           version: 02
                 clock: 33MHz
           capabilities: pm msi msix pciexpress vpd bus_master cap_list
           configuration: latency=0
           resources: memory:d4000000-d5ffffff memory:d6010000-d601ffff memory:d1800000-d18fffff
      *-network:1 UNCLAIMED
           description: Ethernet controller
           product: Ethernet Controller E810-XXV for SFP
           vendor: Intel Corporation
           physical id: 0.1
           bus info: pci@0000:99:00.1
           version: 02
                 clock: 33MHz
           capabilities: pm msi msix pciexpress vpd bus_master cap_list
           configuration: latency=0
           resources: memory:d2000000-d3ffffff memory:d6000000-d600ffff memory:d1900000-d19fffff
     

    Thanks

    Greg