Whats with Dell being a big corperation that you are why do people seem to have such a bad experince with your company. I don't get it between me and my wife we have 3 accounts with you and never once missed a payment and i get a call last week from customer service asking if i wish to extend the warranty on my xps pc and i agreed to extend then im told they will add it to my existing account . I agreed to this then Dell financial turns me down. I believe this is nonsense especially when one of my accounts is a couple years old the second is over a year old so for the sake of a 2 or 300 dollars and to protect my investement and yours why on gods green earth would they refuse it. I did speak to dell finacial in Canada and they told the problem was someone submitted the application twice not sure how this happened as only one rep called me, I also explained my account was in good standing and my wife was looking into purchasing a new laptop from Dell which she is already approved for if we decide to do it. Somehow i feel that Dell doesn't want my business and if this is how things are then i guess we will take our business elsewhere this among many other issues i have had is just the icing on the cake.Remeber Dell you called me to extend the warranty on my xps not i.

veryangrycustomer2,

Sorry you are having difficulties with Customer Service over your issue. 

Please send me a private conversation by clicking on "contact" below, and then "start a conversation with Dell-Robert P", and I'll see what I can do.  Thanks.

Regards,

Robert

i'm amazed that dell obviously doesn't care!!

i have never experienced such poor customer service and i will never buy or say agood word about dell again!

Is a very bad attitude for a company like DELL. I have a problem with my Latitude D630 and ask for a help, so that they link me up with that Service Centre in Abuja, Nigeria.

Up till now, am yet to see any answer.

Is very bad, when the bulk of the problem is for they NVIDIA GPU, which I still have warranty.

If they product are bad as this, that shows how the policy and workers are.

why are you amazed? dell just closed a 5 year old plant in NC that made only desktops- and are shipping it lock stock and barrel to poland, you think you have problems now! Dell is cheap and when you pay your help on the cheap, quess what?  I recently handled a xps630i tower for a friend and when I picked it up it flexed like plastic- this is worth 1600$, hardley, I dont care if it gives backrubs. When I didnt know anything about PC I bought Dell -then I learned  to build my own, no more KY for me!