Hello,

 

I am trying to figure out what to do about a pay pal problem. I somehow got debited by pay pal twice at almost the same time. What happened was I was just about to order my computer, then I canceled the order because I wanted to change the specs just a little bit. I changed the specs then placed an order. I only actually placed one order. However pay pal recognized both the actual order and the cancelled order. Dell only has the correct order and not the cancelled order. By cancelled I mean I never actually placed the order, and deleted it before approving it.  They did not recieve the original order because i cancelled it, so they do not seem to have a record of it.

 

Pay Pal's website said to try to have the merchant cancel the order, and so far Dell has been responsive, but cannot really help me as there is no transaction id or anything of that sort. My questions are:

1. If Dell never recieved the order, will be pay pal debit my account? Or will the debit remain pending as it is now?

2. How do I get rid of the first pay pal debit that has no order attached to it?