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niallo1_514e99

updated

18 years ago

0

1816

February 2nd, 2009 04:00

backup job interrupted/ fails to complete

Hi,

(This feels a little ironic as in a previous thread I mentioned that we had few issues)
Networker 7.3 SP3 Build 510 on W2K3 server with a Dell (aic scalar) ML6200 library

We have an issue with some nightly backups, basically what happen is the job runs in the early hours of the morning, at some point during the backup, the console seems to "lose" connection with the server.
This gives very long periods between changing screens, somethimes the console reports that the job is still running when it has actually completed,
sometimes it partially fails to complete the backup, reporting that the job was "interrupted"

I have checked the logs for the time in particular and have found the following which may be of some use, any help advise would be appreciated

from Daemon.log
"01/31/09 05:16:33 nsrjobd: Jobs error: Unable to find record for job 183544 during an attempt to send message to it"
and
"01/31/09 04:03:28 savegrp: RPC error: Connection lost with server
01/31/09 04:03:28 savegrp: Lost channel with the server (nsrjobd)
01/31/09 04:03:28 savegrp: group PROD DUMPS aborted.
01/31/09 04:03:32 savegrp: RPC error: RPC receive operation failed. A network connection could not be established with the host.
01/31/09 04:03:32 savegrp: Cannot query the pool resources. Unable to verify the save sets on the media.
01/31/09 04:04:11 savegrp: RPC error: RPC send operation failed. A network connection could not be established with the host.
01/31/09 04:04:11 savegrp: lost 'NSR group' resource with name 'PROD DUMPS'.
01/31/09 04:04:12 savegrp: RPC error: RPC send operation failed. A network connection could not be established with the host."
  • HabibG2

    455 Posts

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    Posted February 2nd, 2009 05:00

    As the message in log is pointing our. You may have a connectivity issue. Check you connection, your DSN settings, Check Netsat result from server and clients.
    Check you OS logs as well on both server and client.
  • ble1

    6 Operator

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    14354 Posts

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    Posted February 2nd, 2009 05:00

    It might have been issue with nsrjobdb in 7.3SP3 - you may wish to consider update (7.3.x is EOL in one moth or so anyway).
  • jtgowing

    28 Posts

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    Posted February 3rd, 2009 05:00

    I would agree it looks like network issues.

    The trouble shooting section in the Admin Guide has a couple of sections on Network & Communication issues.

    Also I have found SysInternals TCPView to be a great tool for helping troubleshoot Networker connectivity issues.
    Get it Here:- www.sysinternals.com
    Load it on server and clients and monitor TCP Connections in real time.
    Use it together with their Windows Process Explorer for deeper delving