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latebeat

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latebeat

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May 13th, 2007 01:00

Did I get a refurbished monitor? 2407FPW issues?

Hi guys, I got a new Dell 2407FPW (A04) yesterday and I found some odd things when I unpacked it. First of all the screen was full of fingerprints. Second the vga cable was still attached to the back of the panel. Third I checked the service menu and it says run time 72 hours even though I've had the monitor for less than a day.
So what's with all the peculiarities?

The monitor is working ok, apart from a problem when scrolling some particular pages (for example my ebay page). When I scroll down some areas that have a horizontal grey band in the page, while scrolling they appear as shimmering pink? At first I thought my eyes were tricking me. However, when I scrolled slowly I confirmed that I did see a shimmering pink band around the grey areas of the page. What do you think I should do guys? I thought revision A04 should have cured all the problems?

If I call Dell (UK) for an exchange will I be getting a new monitor or is there a possibility I will be getting a refurbished one?

Message Edited by latebeat on 05-12-2007 09:07 PM
  • S

    ScuzziOne

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    Posted May 13th, 2007 02:00

    Don't know why you'd have fingerprints on it, but I believe they all come with the VGA cable attached.
     
    72 Hrs run time might have been a "burn-in" test to screen for bad units.  Electronics that are going to fail often do so very early on and a "burn-in" test is common to avoid shipping these units to customers only to have them fail in a very brief time period.
     
    As for the pink bands when scrolling, this has been a known "issue" with the 2407FPW since very early on... as has the banding present when viewing gradients.  You should be able to read all about it on the forum with a few searches, but here's a quick fix for the pink banding:
     
    Dell seems to ship these monitors with the brightness set way too high.  Gives eye-popping impressive looking output, but makes the monitor run very hot (feel the top after running it for a few hours) and in my opinion, this may be a factor leading to the blead-thru issues many people report after using the monitor for some time.  Anyway, give your retinas a break and turn the brightness down to about 10 or so.  It'll seem somewhat dim/muted to you at first after having seen it with the brightness set so high, but this is actually a more appropriate setting and you will actually be able to look away from the monitor and be able to see without having to wait for the afterimage to fade.  It also seems to eliminate the pink banding when scrolling and may just lead to a longer life for your monitor... all the heat of the higher setting simply can't be good for the display.  One other thing, you might want to set the color mode to MAC mode as well when you turn down the brightness as the white background will tend to turn blue-ish in PC mode as you drop the brightness.  MAC mode seems to produce a truer white color output.
     
    Hope this helps...
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    Silver00

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    Posted May 13th, 2007 07:00

    Hi, i am from Germany and got my A03 a few month ago direcly from czech rep. My monitor also had some fingerpirnts on it. And the cable issue ist normal. These fingerprints can happen in the production porcess, and my be normal on some screens. I also checked the date of procudcing my monitor and it was produced one week before it was delievered to my... So i dont think that it was rebured.
  • L

    latebeat

    2 Posts

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    Posted May 13th, 2007 11:00

    Thanks that helped a bit improve the situation. I used display mate to adjust the brightness and set it to 35. Any lower than that and I lose too many gray levels.

    A page where this effect is very prominent is "my eBay" page. For those of you that have a 2404FPW, go to your ebay page and under each section (Items I'm bidding for, I'm watching etc.) there is a very thin yellow line. The sections are in black bold in purple background and under that there's this yellow line. If you scroll down holding the scoll bar slowly that yellow thin line appears to be shimmering either in bolder yellow or pink sometimes. Usually it becomes thicker and starts flickering. Can anyone else reproduce this error?

    Isn't there an actual fix rather a workaround though?
    What if I phoned Dell for a new monitor?

    Didn't A04 cure ALL the banding/shimmering/etc problems?

    I've got an old 20" 2005FPW next to my new 2407FPW and if u take away the wow factor of the new 24" screen and design, it actually shows the exact same pages fine with no problems like the more expensive and new 2407fpw :(

    thanks again,
    Anestis

    Message Edited by latebeat on 05-13-2007 07:33 AM

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