UNSOLVED
XPS 13 9350 is suddenly wake up by pressing touchpad button
Hi All
I've forced to shutdown every time instead of sleep due to laptop is suddenly wakes up inside of my backpack and is getting extremely hot. I've checked how it doing and how it turned out the root cause is pressing touch pad buttons.
Could anyone help me to resolve this problem?
Thanks in advance,
Oleg
Dell-SreejithR
6 Operator
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3398 Posts
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Posted August 6th, 2017 21:00
Thank you for your message.
There are chances that if the computer experiences a sudden knock while in sleep mode may wake it from sleep mode & since the computer is in a backpack it will heat up.
Please update the BIOS from this link http://dell.to/2wyC0c9 this should resolve the issue.
For better assistance & if the issue persists, please click on my Dell username & send a private message with the service tag, registered name & email address.
gallowaysid
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Posted August 9th, 2017 04:00
Make sure Wake With Mouse options isn't selected in BIOS. Updating BIOS resets all settings to DEFAULT.
LSUFAN51
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Posted August 6th, 2017 13:00
:emotion-2:
Placing the computer in a backpack while in sleep mode is blocking the air vents which will cause the overheating problem. Please watch Dell video below for addition information.