ondrabanov

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ondrabanov

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October 20th, 2013 18:00

Windows 8.1 and Latitude E6410 - problem with black screen after sleep mode

Hello,

I have E6410 with NVS 3100 M graphic card. I had no problem with windows 7 and sleeping mode. After I buy a new system windows 8 it was good too. But when I update my system to version 8.1 than will appear a problem with black screen after sleep mode. I tried to update graphic driver, but it didnt help. I have last BIOS. 

Please can you help me with this problem?

Thanks

  • shifuimam

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    Posted January 23rd, 2014 07:00

    It took a few tries before I found the right drivers, but I can more or less definitively confirm that the 326.19 drivers direct from NVIDIA work well. Unlike the older 2010 drivers others might recommend, this driver doesn't cause any graphical glitches in Windows 8.1. I've been able to go in and out of sleep multiple times without the machine crashing once. These are the newest drivers that work. NVIDIA's site indicates they are only certified for Windows 8, not 8.1, but I've been using them with 8.1 Enterprise for a few days now without any problems.

    You can download it here.

  • DELL-Ravi Ch

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    Posted October 20th, 2013 23:00

    Hi ondrabanov,

    Good work on troubleshooting. Dell has not tested Latitude E6410 on either Windows 8 or Windows 8.1. I would suggest you to uninstall and reinstall the video card on the system using the compatibilitymode. Please follow the steps mentioned below to uninstall and reinstall video card

    1. Open the charms bar by moving the mouse to right top corner of the screen and in the search box, Start typing devmgmt.msc and then press enter.
    2. Select the device under Display adapters and right click on it.
    3. Now select properties.
    4. In the properties window, under Driver tab, click on Uninstall button.
    5. Check “Delete the driver software for this device.”
    6. You want to delete the driver click OK.
    7. After the uninstall finishes restart the system. Then reinstall the video card driver on the system using the link below.

    http://dell.to/17Dxplp

    Please let me know if this helps.

  • ondrabanov

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    Posted October 21st, 2013 01:00

    Hello,

    so until now sleepeng and wake-uping working. If something change I will write it here.

    But there is an other problem. There is no possibility how I can reduce a contrast and brightness, becouse control panel NVIDIA not working corectly. 

  • ChrisFox

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    Posted October 22nd, 2013 16:00

    Hi Ravi,

    I have the same issue here. I have a Latitude E6410 with the NVS3100 graphics card.

    Everything was ok until I upgraded to Windows 8.1.  Now when I put the computer to sleep I cannot get the screen to work after waking up.  It stays black (blank). 

    I have tried your suggestion, removing the video driver and installing the old one from the Dell link you gave and it has worked.  Now when the computer goes to sleep it will wake up correctly and the screen works.  So it's obviously the latest graphics driver causing this problem.

    Will there be a fix coming for this?

    Thanks,

    Chris

  • ondrabanov

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    Posted October 23rd, 2013 00:00

    Hi,

    so the problem is not solved, today hapends again.
    Is there some another solution? I need my notebook! :/

    Ondrej

  • DELL-Ravi Ch

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    Posted October 23rd, 2013 09:00

    Hi Ondrej,

    You may consider repeating the steps as the drivers have not installed correctly. You may consider installing driver in compatibility mode.

    Download the nVidia_multi-device_A08_R285549.exe from the link above and double click on the file and extract it on the desktop in a folder.Look for setup file in the extracted folder. Right click ‘.exe’ file and click ‘Properties’. Click “install in compatibility mode’. Click on Application and select ‘Troubleshoot Compatibility’. Next, click on ‘Troubleshoot Program’. Click on Program worked in earlier versions of Windows.Click on ‘Windows 7’.Click on ‘Start the Program’. Do not hit ‘Next’ until the installation completes. Once the installation completes, click on ‘Next’.

    Please let me know if this helps.

  • ondrabanov

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    Posted October 23rd, 2013 10:00

    Hello a thank you. But this is exactly the same procedure as I used myself.

    It works better then drivers from nvidia but there is still problem ..but not everytime ... sometimes.

    Any other solution? 

  • ChrisFox

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    Posted October 23rd, 2013 16:00

    One thing I did notice is that the display driver got updated somehow.  Maybe Windows Update automatically did it.  Anyway, I rolled back to the previous driver, which is the one Ravi had me download from Dell.  It worked, well so far so good.  I have changed Windows Update to manual update to see how I go.  I suggest checking your driver details for the display adaptor to make sure its still the old 2010 version.

  • ChrisFox

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    Posted October 23rd, 2013 16:00

    Yes, same for me - fixes the problem only some of the time.  Still has the same issues.

  • ChrisFox

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    Posted October 23rd, 2013 16:00

    ok, laptop has resumed from sleep several times now.  Looking fixed.

    I did a Windows Update manually and found it wanted to updated the Nvidia NVS 3100 display driver for Windows 8.1.  I did not do this update.  I selected hide so it does not do this update in future and put my Windows Update back to automatic.