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zeroten

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16 years ago

Z

zeroten

2 Posts

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26237

March 6th, 2011 12:00

Vostro V13 Arrow key types hg\ or nb

Hi,

Above laptop running Windows 7 Professional. My arrow keys are doing very odd things. If I have Word open, and I start hitting the left and up arrow keys, I'm getting nb (left arrow key) hg< (up arrow key) and sometimes my screen rotates when I hit the left arrow key (NB. I'm not hitting 2 arrow keys simultaneously to do this, which, I believe is what should happen).

PLEASE could someone suggest something. It's ruining my life at the moment!

Thanks. Chris

  • artzm

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    Posted April 20th, 2011 22:00

    I also have a V13 running Windows 7 Home Premium and when I hit the arrows keys, I get the same thing happening.

  • rbass

    25 Posts

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    Posted August 30th, 2011 14:00

    Come on Dell answer up, I have the same problem also.

  • felizitas

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    Posted October 9th, 2012 07:00

    Hi,

    perfect description, thanks Chris.  I have exactly the same problem with DELL Vostro V13, no matter whether using Linux or Windows 7.

    I would appreciate, if DELL service could provide a solution for this problem still remaining unsolved finally.

    Looking forward to your early reply

    felizitas

  • amios

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    Posted February 2nd, 2014 05:00

    Mine is doing the exact same thing (except for the screen rotation).  Instead, it opens new tabs in Chrome when I press control-left arrow and sometimes closes applications randomly... This is incredibly frustrating - my laptop is my work.

  • N7U

    615 Posts

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    Posted February 2nd, 2014 06:00

    Good Morning,

         I was passing through and noticed that I might offer a little insight albeit not the same computer. Due to the behavior of the arrows keys I'm led to believe this could very well be a hardware problem. Since there are no usage details in this thread about WHEN the problem started and under what conditions, please provide some details like:

    • When did the problem start ...was it after an update, was it in the middle of a word document or PDF scrolling, 
    • Does it happen in all circumstances of text editing ie. does it do the same thing in MS Word, Notepad, Wordpad, PDF editing?
    • Does this occurr immediately? say for example after a restart?
    • Is there anything you can do that alleviates this problem temporarily?

         In the meantime,  I had this same problem on a laptop from a different manufacturer that I was working on yesterday. I was able to isolate the problem to the actual laptop keyboard by plugging in an external usb keyboard and VOILA! that's the good news. The bad news is now I have to buy a keyboard for this laptop! Yours however may still be covered under warranty. You can check the status of your warranty HERE by entering your service tag number or allowing Dell to detect it automatically. As always it's important to make sure your software is current so make sure to check for Dell updates using the MyDell utility in your programs list. If this information was helpful please remember to hit the YES button and if you need further assistance please don't hesitate to contact.