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Update on outstanding Customer Care service
I
posted about the outstanding service I've gotten since receiving a defective XPS 1530. Well the last communication I had with the customer care rep was last Friday (the day he told me he'd call to give me an update). At that time he said it appeared that my laptop was in production and could ship as early as Monday or Tuesday (today). He said he'd call on Tuesday (today) to give me an update.
Well the DHL guy walked in my office a few minutes ago with my new laptop! Woohoo! I have absolutely no complaints about the service I've received. I picked up my new laptop last Monday. Determined I had a problem on Tuesday, talked to Tech Support, called Customer care on Wednesday and got my replacement the next Tuesday. Less than a week turnaround. Not bad IMO.
I've got my fingers crossed that I'll have no problems with this unit. I'm not going to do any MS updates for awhile until I can figure out which ones are causing problems. I'll post again about how this unit works out.
Well the DHL guy walked in my office a few minutes ago with my new laptop! Woohoo! I have absolutely no complaints about the service I've received. I picked up my new laptop last Monday. Determined I had a problem on Tuesday, talked to Tech Support, called Customer care on Wednesday and got my replacement the next Tuesday. Less than a week turnaround. Not bad IMO.
I've got my fingers crossed that I'll have no problems with this unit. I'm not going to do any MS updates for awhile until I can figure out which ones are causing problems. I'll post again about how this unit works out.
- Got the new 1530 fired up. Did NOT install any of the MS updates until I can determine which ones are causing issues.
I got the wireless set up, connected to my networked printer, installed a bunch of programs and had no problems at all. It's pretty sweet!
All in all, I can't complain about the service I received. It's unfortunate that my first system was defective, but to be realistic, they can't eliminate all problems. What counts is what they do afterwards and they did an outstanding job of taking care of me.
I wouldn't hesitate to recommend a Dell to anyone.
Danielw2599
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Posted February 6th, 2008 07:00
Congrats on the new laptop.
A Dell tech guy came round last night to see what the problem was with my M1710, turned out to be a motherboard issue which he replaced there and then. I opened this issue on Monday and to have it fixed by Tuesday night is quite outstanding if you ask me!
Well done Dell and thanks to the Tech guys.