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benjamone

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benjamone

9 Posts

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19790

November 8th, 2002 21:00

Unexpected reboots on my SMART 250N

'Lo

I had some unexpected autoreboots with my 2 weeks old smart 250N...not that much but it happened : twice when I was playin a 3D game, i don t play this game anymore. twice again when I tried to read my email running Outlook express from IE6.

The first reboots generated a microsoft report which advice to update the video driver. I ve done but I m not sure that the new driver is well installed (I haven t remove the old driver, afraid crashing my LCD, could you give a step by step guide?)

anyway, no change after that.

I ve read lot of things on this forum (like fans issue but mine seems to work correctly , motherboard, bios ...) make me doubt about my purchase. But I like my smart ;)

thanks for your help

 

 

Benjamin

SMART 250N

2,4 GHZ P4

512 Mo

BIOS A01

ATI RADEON M6 32Mo

XP ...

 

  • benjamone

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    Posted November 11th, 2002 09:00

    Nobody to try help me?

    I m sorry to ask on the inspiron forum but I didn t find a smartstep forum.

    thx

  • 367

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    Posted November 11th, 2002 20:00

    Sorry, I can't offer any help.  I've been watching this forum for some time and searching for entries for the SmartStep 200 and 250.  I don't see many posts on these computers.  I assume this is either because Dell is not selling many, which I find hard to believe, or the users just don't have much trouble with them.  I really like the simplicity and personally, I think it's the best looking Dell you can get.   I am considering the purchase of one for my family, I just wish the video had been at least a Radeon 7500.  I personally don't have any experience with the Smartstep or any of the latest ATI video cards.  I've been using nVidia almost exclusively the last couple of years since 3Dfx went away.  With my nVidia drivers in XP, I can go to  START, CONTROL PANEL, ADD/REMOVE PROGRAMS and my nVidia drivers are right there so I can remove them from there.  I usually just execute the drivers and let them do there thing.  What works for nVidia, may not work for ATI.  There is another person with a SmartStep 200N that was having a reboot problem and Windows reported that his was modem drivers.  He may have resolve the problem by now as I have not seen a post from him in about a week or so.  Try searching the forum for SmartStep 200 or 250 and see if you can find him to see if he has fixed his.
  • ejia

    1 Message

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    Posted November 13th, 2002 18:00

    I'm the man that have 200N with auto-reboot problem. This problem is still here. I can't fix it. Dell let me run diagnostic program, I told him no error report, so Dell let me talk to Microsoft, he think the hardware is no problem because diagnosis is OK. oh, my God, that's Dell tech service. Now I have no idea how to fix it.
  • Lasalas

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    Posted November 14th, 2002 21:00

    Which game is crashing?
  • benjamone

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    Posted November 15th, 2002 06:00

    a game named Far Star (not really a recent game) and a moto simulation (not a recent game too).
  • Lasalas

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    Posted November 15th, 2002 14:00

    Are you sure they'd even work on XP? do you have the latest ATI drivers installed?
  • benjamone

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    Posted November 15th, 2002 15:00

    .maybe they don t...Yes I have the latest 3D driver for ATI (V. 7.74), I downloaded it from dell's website and installed it but the only upgrade I can see is the 3d driver, the video driver and 2D driver are still the old version.

    Do you think I have to uninstall ati driver before re install the new version? and if I do so, Is any chance to not be able to re install the driver?

     

  • Lasalas

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    Posted November 15th, 2002 20:00

    I think it might just be that either the games don't work on your OS, or just wont work with your card. You said they are quite old, so i am more inclined to presume the former
  • fredgdh

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    Posted November 19th, 2002 15:00

    I have exactly the same problem with my Smartpc250N

    It reboots when using IE and/or  outlook

    The message from XP is about Connexan device (the Modem)

    I can't play to NHL 2003 it crash at  I have no texture in Virtual Skipper2 and a problem in Autocad 2000 (Thats all for now but I have this laptop for only 1month)

     

  • fredgdh

    6 Posts

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    Posted November 19th, 2002 15:00

    I have exactly the same problem with my Smartpc250N

    It reboots when using IE and/or  outlook

    The message from XP is about Connexan device (the Modem)

    I can't play to NHL 2003 it crash at any  I have no texture in Virtual Skipper2 and a problem in Autocad 2000 (Thats all for now but I have this laptop for only 1month)