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actronx

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actronx

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March 12th, 2008 23:00

Unexpected crashes on XPS M1330 due to NVIDIA problems!

only this week, i started to experience awful crashes on windows vista. During work the screen goes black suddenly, sometimes it changes its color to red or green then windows crash.

i supposed it was a problem with nvidia driver.

so i started to work on windows xp on the same machine. the problem appered several times again.

 

is that a problem with the VGA ? what should i do now? plz somebody help...

 

  • dgkpcon

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    Posted March 13th, 2008 00:00

    Have you updated the video driver?....Did you reinstall the OS at any point?...or are you dual booting xp and vista?...

  • dgkpcon

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    Posted March 13th, 2008 00:00

    Hit f12 at boot up and run dell diagnostics and see if anything is wrong with the video card.

  • actronx

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    Posted March 13th, 2008 00:00

    I did all the tests, all passed successfully.

    i dont know what's going wrong with this laptop. vista can't load at all now, XP works well for 10 to 15 mins then the screen color turns all blue , gree or red then locksup...

  • craiggers45

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    Posted March 13th, 2008 06:00

    I'm experiencing the same problem, I think. Seemingly randomly the screen will get this crazy pattern of red and green lines, with another strange shape, then the computer will halt. Most of the time it is fine after a restart, but for about 3 hours today the problem would continue even after a restart. It begins before the bios screen even appears, so it probably isn't something to do with the drivers or anything in the OS. Even though the  screen was garbled when I started it, I tried hooking it up to an external monitor, and was able to blindly log into safe mode, at which point the screen was garbled but was working slightly.

    Even now as I am typing this on my desktop, my laptop just froze and crashed, this time without the screen going crazy like it normally does. Does this seem like the same problem you have?

    I reinstalled (fresh) Vista fairly soon after I got it about 6 months ago. I haven't updated anything since then. All tests in the F12 diagnoses passed. Another problem I have is that if i touch the screen chasis while I'm using the webcam, the webcam will disconnect somehow, and I have to sort of wiggle the screen around until it reconnects. Maybe the whole laptop is just poorly built.
  • actronx

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    Posted March 13th, 2008 09:00

    Problem Solved !

    the only change i did to this computer lately was to upgrade the bios to A09, so all the problems happened since then.

    I flashed the bios back to A06 and left the computer on for 9 hours now doing disk defragmentation, it didn't crash until now.

     

    Anyways, here's what windows Vista reported about the problem.

    windows XP event log wasnt able to log anything about the crash.

    Dell Diagnostics utility wasn't able to report any problems too.

     

     

    DELL PLEASE CHECK YOUR DRIVERS BEFORE POSTING THEM TO PUBLIC !

    "  

    Description

    A problem with your video hardware caused Windows to stop working correctly.

    Problem signature

    Problem Event Name: LiveKernelEvent

    OS Version: 6.0.6000.2.0.0.768.3

    Locale ID: 1033

    Files that help describe the problem (some files may no longer be available)

    WD-20080313-0114.dmp

    sysdata.xml

    Version.txt

    View a temporary copy of these files

    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

    Extra information about the problem

    BCCode: 117

    BCP1: 85282008

    BCP2: 89EC2F90

    BCP3: 00000000

    BCP4: 00000000

    OS Version: 6_0_6000

    Service Pack: 0_0

    Product: 768_1

    Server information: 01f5020f-78da-4aa8-abaa-2f9e57950225

    "

    Message Edited by actronx on 03-13-2008 12:29 PM
  • actronx

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    Posted March 14th, 2008 13:00

    Problems started to appear again :( , i don't know what's going wrong with this 8400M GS ...

    and ithink it's a common problem, others on the web has posted same symptoms

    here

    http://www.notebookforums.com/thread207967.html

    and here

    http://forums.nvidia.com/index.php?showtopic=51835

     

     

  • actronx

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    Posted March 14th, 2008 16:00

    i found this post only, that has a possible solution to the problem:

    http://forums.nvidia.com/lofiversion/index.php?t30573.html


    I've had the same issue appearing suddenly on a Dell M1330 with a NVidia GeForce 8400M GS, after 5 months of use : The computer would freeze randomly (usually after some minutes, depending on the applications open), then the screen turned black, and vertical lines would started appearing, progressively filling the screen with white. It often happened also when rebooting the machine afterwards, and sometimes even the BIOS screen would appear wrong (e.g. some blue patterns instead of the usual black background).

    THIS IS MOST LIKELY *NOT* A DRIVER PROBLEM, BUT A HARDWARE PROBLEM INSTEAD.
    (the messages from people having reinstalled windows or changed drivers without success should confirm this if there is any doubt left).

    I've called the Dell support, and we came to the conclusion that it was NOT a driver problem, since I've had issues when running on the VGA driver too (although without freezing the machine), and the BIOS screen corruption also indicated that windows wasn't in cause.

    So they started by replacing the motherboard, since it has the gfx card embedded in it. Unfortunately, this didn't change a thing, so the gfx card was out of cause too. Next thing, we changed the RAM modules and the heatsink, and there bingo ! No more freezes and weird screens after that. I couldn't say for sure which one was the culprit, it could be the memory that took a hit (that's rather common after all) or the heatsink that didn't work as good anymore, or even a combination of the two.

    Anyway, since I haven't found any information myself about this problem when I was googling for it, I thought this could be useful to others. First start by checking your gfx card and the heatsink, it's possibly just a overheating problem. If you have shared memory, try changing the RAM modules if you have any at hand. Finally, if your computer is still under warranty, make sure to get the support to replace the gfx card or the RAM if you have any reasonable doubt they're in cause (and if you have a good support...).

    Hope this helps, good luck !

    nb1: Oddly enough, I did run all the diagnostics tools provided by Dell, including a 2-hour full memory test that passed. So no matter what the tests tell you, they're not 100% reliable.
    nb2: one tips: if you need to use your machine while waiting for the support to replace the hardware, try switching to the standard VGA driver or run in failsafe mode. This way the graphics engine is greatly limited (no more Aero, less memory, etc.) but then it puts less strain on the machine and makes it rather stable. That's how I've done while waiting for the replacement pieces, as it's my work laptop. I did see some strange patterns on the screen occasionally, but no system freeze at least.

    ==================================================================

     

    any answers? im i the only one in here who experience this problem?

  • tigerwolf7

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    Posted March 14th, 2008 17:00

    Just FYI I'd use Memtest.org's program overnight to find memory problems.  Easier for you and cheaper for Dell than having to replace motherboards and things :)

     

    Glad the cause was tracked down though! 

  • martinex

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    Posted May 23rd, 2008 08:00

    That's because it's not a windows problem.  The problem is with the graphic card or the system board.  There have been literally hundreds of complaints about the same problem.  My screen sometimes flashes rapidly before freezing, other times I get lines and pixels even screaching sounds.  Tech support installed a new Bios version and even reimaged my hard drive.  Now their claiming that the factory image is "unstable".  Clearly this is a hardware issue.  I'm going to stop payments until it's fixed.
  • martinex

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    Posted May 23rd, 2008 08:00

    You wouldn't believe the responses I've been getting from tech support.  First they told me it was he BIOS.  I had version A6 it had to be updated to A10.  Eventually they wound up wiping my hard drive with the factory image....and it still hasn't fixed the problem.  Now their claiming the factory image is unstable.