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jbmnjbmn

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jbmnjbmn

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May 24th, 2004 01:00

Random shutdown on Smartstep 250N and keyboard damage

I have a Smartstep 250 N and I can not play any games for more than 5 minutes without the system powers off in the middle of the game. There is no warning. The third light from the left flashes(the data-writing light) for about a minute and then the system powers off. It really annoys me. The system seems to run normally if I do not enter the full screen mode of PC games. However, it does powers off occasionally even if I was running a virus scan or sometimes running nothing.

The keyboard is damaged. I opened it up and the electrical circuit was cut off under the left arrow key, causing space, z, v, b and right alt not functioning either. The circuit smelt burned. Right now i have to use a external connected keyboard, not runany games, and try to find a solution.

After reading some of the posts on this forum, it seems like my problem is also caused by overheating. My warranty has expired. Is it possible to send it back to dell to get things fixed and replaced without extra costs, since it seems to be a design flow on Dell's part. I would appreciate any input.  

  • jbmnjbmn

    9 Posts

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    Posted May 24th, 2004 01:00

    also, the problem persists regardless the mode of power input. It happens when on AC power alone, happens when on battery alone, happens when both AC and battery are connected. I reinstalled windows once, did not solve anything.
  • jbmnjbmn

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    Posted May 24th, 2004 01:00

    i upgraded the BIOS and i run dell diagnostic, the fan is running normally. But the laptop does seem to be hot/overheating to the touch.
  • jbmnjbmn

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    Posted May 24th, 2004 01:00

    oh, I forgot to add, whenever i toy with adjusting the monitor's resolution, the data writing light lights up and goes for a minutes then the system powers off just like it did in the middle of the games. Whenever i switch back to windows in the middle of the game (in dos) the resolution is all messed up. It used to be 32 bit and 1400 by 1050 before i enter the game and after i switch back to windows, it was like 8 bit and 800 by 600. I try to start task manager but an error message appears and says it fails to initialize. I could not even log off. The data light flashes for a while then the system powers off as usual.

    i also kind suspect if the problem is with the graphic card/driver. I reinstalled the graphic driver a couple times, updated direct x, but none solved the problem. Please help!

  • jbmnjbmn

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    Posted May 31st, 2004 19:00

    okay, to follow up, i opened up my computer, took the cooling unit out, cleaned the dusts on the fan, teared the foils that are attached to the keyboard, and then put the computer back together, and it works. No more random shut down.

    I connected an external keyboard to fix the keyboard problem.