You have the right to return a defective system for replacement or refund within 21 days of shipment.

 

Or call up and get your motherboard replaced within a day or two..

But I don't want it to be fixed. I bought a brand new unit and if the brand new unit is not working from the moment that I opened the box, it is DOA, they will need to replace it not fix it, right?

I just called DELL this morning and after got transferred for 5 times (for crying out loud....5 times!!!), I was finally being put to the right dept, and they told me a replacement unit will take approx 10 days to send and my return period will still be 30 days from the day that I receive the 1st unit. I ask for that to be extended and they indicated the company policy do not allow them to extend it.

Newsflash:  computers break.  This is an incredibly common occurance.  You were unfortunate in receiving a system that has trouble right out of the box, but DELL has offered to make things right for you.

 

So please, stop whining and just get your system repaired or replaced, and try to be happy.

 

Hi,

 

Dont call Dell. It is just a hasle. I would use Dell technical support chat. It is so much simplier and they get straight to the problem rather than waiting for ever and being transfered. I would just have it repaired rather than returning the whole thing. it would take forever to have a new unit built. Just get the new motherboard.

 

Patience is a virtue.

 

This is the dell chat webpage:

 

http://support.dell.com/support/topics/global.aspx/support/chat/hardware_chat?c=us&cs=19&l=en&s=dhs

 

wildhogs3/ Austin

Hi wildhogs3,

 

Thx for your suggestion and I did chat online with tech chat, and that's how I started the whole calling/tranferring frustration. The tech that I chatted with said I would to conact CCCC because it's not a tech issue. Well...........they are going to replacing a new unit for me, so we wil see.