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Inspiron 3147 Sleep Mode Doesn't Work
I just purchased a refurbished Inspiron 3147. The computer does not wake from sleep mode. Instead, there is a blip of power and then the system shuts off completely. Some things I have determined through testing and observation:
- The power does come on momentarily. This is confirmed by the flicker of light in the power indicator and the brief charge indicator for a USB connected phone.
- The hard drive does not Shut Down. It just goes dead. I confirmed this by testing a handful of software items, including Open Office, Evernote and Chrome. All had recovery dialogue on restart, though there was no Windows shutdown error dialogue.
- This doesn't matter how sleep mode is initiated. All of my Power Management options are set to Sleep Mode. It happens when I initiate it by closing the laptop lid. It happens when I initiate it through the start menu or charm bar. It happens when I initiate it via the login screen.
There is another issue which may or may not be related and that is the touchpad. I'm given to understand that the touchpad is a real issue with this particular model and I intend to address it in a separate post. For the purposes of this post, I will just say that it will not initiate until I manually go in and disable/reenable the trackpad through the control panel. The trackpad settings are inaccessible on startup through the system tray even though the icon is there and clickable. It just won't load. Sometimes it takes several attempts to load it through mouse settings too.
I have reinstalled the BIOS firmware.
I have downloaded and reinstalled the trackpad driver, though this may be unrelated.
I am at a loss and would appreciate any suggestions. Thanks!
Philip_Yip
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Posted February 28th, 2016 03:00
Did you ever figure out your issue? I'm having the same exact problem with my refurbished 3147, it almost always shuts down instead of sleeping, even though it's set to sleep in all of the power options.
I'm within the return window but Dell support still hasn't responded to my email from a week ago.
I guess it depends on how you define finding resolution. I no longer have the problem. My solution was returning the computer and choosing not to use Dell laptops. Sorry I don't have anything better for you.
I have exactly the same problem. Tried a clean install of both Windows 10 and 8.1. Neither worked.
Mine is outside the return window so I guess it is useless now. My old Acer works great. Going back to a dual celeron-no touch screen. Hey, it works.
I don't think there is a fix for this. I've spent about four days working on this and tried everything including clean installations of Windows 10 and 8.1. Dell wanted me to pay more than the value of the laptop for technical support.
So now I use the 0-in-one lapblet as a desktop. No point in taking it off the powersupply since in just crashes on sleep.
There is one thing I might yet try. Linux. Has anyone tested if that works?
Tech support for it was horrendous. They missed the appointments they set to call me back. Their chat queue was constantly having issues (at least that's how they explained why I kept getting disconnected).
The funny part was when I told the tech support agent that the day they were wanting to setup the last callback was the same day my return window closed. They reassured me that everything would be fine. I didn't trust them and went ahead and RMA'd it the day before (in case they decided to have more convenient technical issues) It took 3 hours to get them to give me an RMA number, so I'm glad I did that.
The tech support rep called me back two days after the appointment they'd set with me to troubleshoot it. Two days after the return window closed. She asked me if she could help me troubleshoot the laptop. I told her I'd returned it already and she was really confused. I had to repeat myself like 6 times before she understood.
Really terrible support. I'm never buying a Dell again.
Philip_Yip
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Posted February 27th, 2016 03:00
What version of Windows do you have installed currently Windows 10 TH2?
Windows 11 Installation Guide
Windows 7 Installation Guide