Hello,

I just updated my Windows 8 to Window 8.1.  Microsoft, in its infinite wisdom (I am being sarcastic) force the new Intel HD4000 driver on my Inspiron 15rt 7520,  which renders the AMD driver unoperationnal.  I tried downgrading the Intel driver, reinstalling the AMD driver with the setup from Dell, nothing works.  Even if the windows device manager is reporting that it work correctly, I was never able to get a game to work with the 7700.  I always got a "Failed to initiate DirectX device". The Catalyst tray always reported an error and crashed. Try running a game using DirectX to see if the 7700 is actually working.   Personally, I am using Street Fighter 4 Arcade to test my graphic card.  It has a benchmark option.  And depending on the results, I know which card it is using.  I do not trust the name of the card it's using because it always report Intel HD4000.  If the benchmark gives me something over 100FPS, I know it's using the 7700.  If it's below 40, it's using the Intel HD 4000.

I tried many time to install, uninstall, downgrade, upgrade both driver (AMD and Intel HD).  Nothing works.  At one point, the laptop was totally unbootable and I had to do a recovery to make it work again.  Finally, I tried to install the new beta driver from AMD.  Yes, AMD has a beta driver for its mobility chip.  And even if it says that it's not compatible with switchable graphic, I tried it.  Well, I can tell you that it installed without problem and everything works fine (no problem yet).  The catalyst application is working again.  It even corrected the problem I had with Netflix application.

I do not recommend using a beta driver.  But I was reaching the point where I had no other choice.  It was either that, or reinstall everything.  Fortunately, it worked for me.

E.

I don't have the same laptop, but similar problems occurred. Very worried about upgrading to 8.1 now.

I'll bookmark this, I worry Dell won't do a thing to fix this properly. I am under warranty.

So, i have some updates (if you wish i can add some screenshots later on after I am back from work in ca, 10 hr).

I completely removed all AMD components using the clean up utility from AMD. Than i downgraded till the 1st version of the intel graphics - dont remove it completely, it will kill your windows 8. 

After that I rebooted and installed leshcats 13.4v2 driver - and after a reboot, CCC still does not recognize the Radeon, in benchmarks I still see HD4000 as the only GPU, however GPU-Z shows me the AMD and my gaming is pretty good now (Fifa 14 full details works like a charm - i know its not the most demanding game, but still, previously it was not smooth).

So far I see it does work - i will continue with some testing today, so please do not close this topic. I will post some SC as well, as my AMD graphic has some weird infos (GPU-z shows the total memory of over 400 000 mb).

Well that's not a solution, you need catalyst to manage the card.

And how do you downgrade the Intel without removing it anyway?

Ah, I think I know what you mean, device manager can do it.

No one has a fix. That's why there's so many complaints to Dell here about it. There have been for a year.

GPU-Z recognizes the card. A weird thing happens with geeks3d caps (take a look at openGL):

Oh well, if that means its not solved it sucks. What can I do to have it fixed?

Occono, I have updated the intel hd4000. So i just rolled it back to the very first windows version.

Does any1 have a fix?

Yeah, that's what gets disabled by this problem. Managing the card. Because the Intel updates breaks it.

Sorry, I thought you were someone else.

If you still have catalyst working like that, than you don't have the issue I have. Catalyst just stops working.